INTRODUCTION TO RPA:
AUTOMATION IN ACTION
RPA, or robotic process automation, is one of the
most exciting, innovative areas for companies to
improve their workflows. It's a is a key step in
digital transformation.
The technology has the potential to revolutionize the
way we work by allowing employees more time to
concentrate on complex issues rather than
repetitive tasks.
RPA, a proven technology, can automate almost any
rule-based work process. Essentially, RPA imitates
the actions of a human worker performing repetitive
tasks — but RPA performs those tasks 24/7 and
without sick days.
Robotic process automation can be used in any
country and any industry that has a repetitive
process or business workflow on computer systems
performed by humans; RPA is ideal for risk and
insurance management and claim administration.
A firm choosing RPA will implement digital or
virtual workers called bots (short for robot) to work
alongside their workforce; RPA will enhance rather
than replace existing systems, including legacy
applications.
One bot is essentially an automated program
tailored to perform a task based on an event such
as processing an incoming email or answering a
query via a chatbot; a bot "runner" then executes a
work process (for example, confirming an address);
the process is then repeated.
A company can use a mix of digital and human
workers. Ultimately, some two-thirds of "lower end"
processes might be automated, leaving humans to
concentrate on the one-third remaining "high end"
functions.
RPA can help management plan their budgets
more effectively and help them produce a more
efficient work environment while investing more in
other tasks.
It is a complex but accessible area, and specialist
technology firms can work with companies to
discuss their needs, implement and test systems,
and offer support.
* equivalent to 9-16% of the world's
annual output, McKinsey consultants
2025
ESTIMATED WORTH
BY
$7-$14
TRILLION*
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