Ventiv Technology

I ndiana Public Employers' Plan (IPEP) has been a Ventiv Technology customer since 2004, when it first began using Ventiv's claims- administration system. We spoke with Lisa Mohler, IPEP's vice president of Claims and Risk Management, about her organization's upgrade to the latest version of Ventiv's claims system: Ventiv Claims (formerly known as iVOS 5). We also spoke with Mohler about how IPEP has integrated the Ventiv Digital data-intake system (formerly known as Ventiv Capture) with Ventiv Claims. IPEP is a workers' compensation risk pool for Indiana public entities. With more than 600 members, IPEP insures more than half of the state's fire and police departments, schools, cities, counties, townships, and the like. According to Mohler, several key factors contribute to IPEP's high member-retention rate. "First, we understand the needs of our members and deliver high- quality service. Second, we offer a hybrid, best-of-both-worlds model: We operate as a third-party administrator, managing the claims and risk management for our members, but we do it at a fixed cost. Our members pay premiums into the pool, and then their costs are capped." Given its hybrid business model, claims and risk management technology is vital to IPEP. In Ventiv Claims and Ventiv Digital, IPEP has the systems in place to help the risk pool continue to exceed member expectations. UPGRADING TO VENTIV CLAIMS DELIVERS STRONG BENEFITS About the Ventiv claims system, Mohler says, "One of the key things we get from Ventiv Claims is enhanced efficiency. It's essential that our adjusters can open a claim and, in one place, see their documents, their diary, notepad, payments, approved bills and so forth. It allows our adjusters to navigate easily through the different components of the claim and put more focus on getting an optimum outcome for the injured worker." Over the years, says Mohler, "Many of the adjusters who have come to IPEP from other companies have been amazed at how easy it is to navigate in Ventiv Claims. Once they saw that everything was together and how simple it was to move from one part of the system to the other, they really liked the system." In upgrading to Ventiv Claims, IPEP is enhancing its adjusters' efficiency to an even greater degree. IPEP, a risk pool covering workers' compensation for Indiana public entities, made a considered decision to upgrade to Ventiv Claims and add Ventiv Digital. It's been a big success in terms of enhanced adjuster efficiency, improved claim and risk management data, and upgraded technology options for members. VENTIV TECHNOLOGY 3SIXTY ° | 9

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