Ventiv Technology

Application programming interface is hardly a recent technology. In the worlds of personal-lines insurance and financial services, API has long provided real-time data exchange between disparate systems at different organizations. For commercial-lines insurers, however, API hasn't really caught on— until now. Thanks to a three-party initiative, Zurich is now connected directly with one of its largest and oldest customers, Nestlé, through Nestlé's instance of the Ventiv risk management information system. THE ORIGINS STORY The API project was prompted by feedback from Nestlé, who sought a solution to data being collected and collated manually across many systems and geographies. The previous system was inefficient and opened the door to errors and individual interpretations. Moreover, the old system precluded Nestlé from getting a current, crystal-clear risk picture. The idea of deploying API connectivity arose from workshops that Nestlé and Zurich held with a focus on lean process and digitization. The project to improve efficiency and ensure data consistency was born. A GROUNDBREAKING API SOLUTION With a clear understanding of the challenges Nestlé faced, the three organizations collaborated closely to develop an API solution to integrate Zurich's international platforms with Nestlé's instance of Ventiv IRM (formerly RiskConsole Advance). The resulting API that connects Zurich platforms to Ventiv IRM enables real-time sharing of data such as invoices, policies, claims data, risk engineering information and more. The technology allows information to be exchanged faster than ever. The API solution puts critical data in front of users faster; eliminates re-keying errors; and accelerates the customer's insurance management and loss- prevention processes. 14 | 3SIXTY ° VENTIV TECHNOLOGY

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