RPA: Flexible, cost-effective automation
Ventiv RPA (robotic process automation)
is a flexible, cost-effective way to
enhance operational efficiency, improve
customer service, and shore up an
organization's competitive position.
Claim organizations using Ventiv RPA
automate tasks that require a great deal
of manual, repetitive work: gathering
external data; pointing-and-clicking;
typing; double entry of information;
values checking; and the like.
Ventiv RPA integrates Ventiv Claims
with virtually any kind of application:
websites, email systems, word-
processing applications, PDF readers,
spreadsheets, and even specialized
legacy systems.
Claims organizations use Ventiv RPA for processes including:
» Document image assignment: In many claims
organizations, adjusters spend valuable time reviewing
images (including scanned documents such as invoices
and claim correspondence) and assigning them to a
claim. With Ventiv RPA, bots review documents and,
using optical-character recognition (OCR), identify the
relevant identifiers that link a document to a claim.
» Straight-through claim processing: Based on the
criteria established by the claim organization, Ventiv RPA
processes claims for straight-through processing and
closure. This kind of claim processing is especially useful
for low-cost, medical-only claims.
» Automated claims assignment: Ventiv RPA can
automatically assign claims based on a claims
organization's specific rules. Claims can be assigned to
factor in the adjuster's current caseload; the claimant's
and adjuster's zip code; the adjuster's availability based
on vacation time scheduled or other absences; and/or
the claimant's primary language.
VENTIV CLAIMS
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