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A Buyer's Guide to Patient Safety and IRM Systems, from Ventiv Technology

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A BUYER'S GUIDE TO PATIENT SAFETY AND IRM SYSTEMS | 7 FINDING YOUR IRM AND PATIENT SAFETY SYSTEM VENDOR The next step is to dive deeper into the vendors you're considering. Here, aim to get an understanding of which vendors best match your preliminary list of needs. Look for a long-term partner, one that will be with you at the beginning (implementation) and is positioned in the marketplace to be a long-term player and has the business model to support your activities as they change and grow over the years. Now that you have a comprehensive list of your current and future needs, begin the process of selecting the system or systems that are right for your organization. Using your needs list and working within your organization's strategic procurement process, create a simple request for proposal (RFP) to be submitted to the marketplace. Keep the decision points very focused and concentrated on the most important aspects of your organization's needs. SUGGESTED KEYS INCLUDE: » Implementation experience and support » Customer support depth » Data and system security standards and practices » Scalability » Ability to customize to meet changing needs » Clarity of vision » Experience in the field » Ease of use » User training and support » Long-term cost structure At this point, it's important to keep a level playing field. All the potential vendors should receive the same information from the organization and from the same source. All communications to the potential vendors should come from one source in your organization. There should be absolutely no deviation from that communication channel. If one vendor seeking the contract asks a question, all the vendors should receive the same answer at the same time.

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