Ventiv Technology

Customer Experience Support Hours Monday to Friday 7am to 7pm (ET) 24/7 after-hours emergency Support Offered • Dedicated Account Representative • Email • Helpdesk • Knowledge base • Online help • Video tutorials • Website User Conference | Annually Client Advisory Council Yes Product Release Schedule Riskonnect - 3/year ClearSight - 2/year Implementation Time 3-9 Months Product License Annual Subscription/Support Average Annual Fee $50,000 Customers Users Deployment SaaS Hosting 3rd Party hosted Security Certifications SSAE 18 SOC 1 Type II, HIPAA SSAE 18 SOC2 Type II Data Encryption | Yes 3rd Party Assessment September 2021 Browsers Browser agnostic • Enhancements claimant portal, texting, integration, policy entry and usage • HC: Additional standard integrations with other standard healthcare data sets and workflows; expand peer review and non clinical rounding functionality into additional areas • GRC: Additional content and system integrations; IT Risk; enhancements to Operation Resilience, Internal Controls and Business Continuity Service Methodology Riskonnect takes a customer lifecycle view of the customer experience. Support starts in the sale cycle to define a mutual definition of success. During implementation, the delivery team works with the customer to configure the application to meet their needs. Using Best Practices Configuration, the customer is guided through rapid delivery for faster ROI. Post implementation, a Customer Success Manager is assigned and will manage the health of the relationship via our Health Program. Implementation Methodology Riskonnect introduced Riskonnect GoLive! in 2021. It offers two industry-leading implementation options designed to achieve business objectives as quickly as possible. 1. Riskonnect's Best Practice Configuration applies our collective experience from hundreds of customers to get customers to go-live faster. 2. Riskonnect's Customer Configuration builds on years of implementation success to configure a solution specifically around the customer's own integrated risk management needs. We apply our established methodology to align business requirements and use-case sessions with the Riskonnect platform. Technology Overview Riskonnect risk management platform is a cloud-based Software as a Service (SaaS) solution. A component of its platform architecture leverages Force.com, the #1 ranked platform-as-a-service in the world, to deliver a highly scalable and secure risk management platform. It provides instantly available configurable enterprise microservices such security, internationalization, mobility and compliance and forensics and offers ultimate flexibility through configuration thereby avoiding costly custom development often imposed by other vendors. 25 riskonnect.com ©2022 Redhand Advisors. All rights reserved. USER SURVEY RESULTS System Value 8.2 System Satisfaction 8.3 Customer Experience 8.7 Implementation Experience 8.5 Understands Our Needs 8.7 Effectively Used 7.4 Ease of Adoption 8.1

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