Ventiv Technology

Insurers: The insurer RMIS space, with one exception, was quiet during this past year. We did not see any significant advancement as compared to the TPA space. Insurers seemed content to hold fast to their existing offerings. Travelers, once again, was the one exception. As they have done for the past 35 years, the eCARMA system leads the Insurer RMIS offerings. They continue to provide innovations to the product as well as concentrating on the knowledge and skill level of the RMIS team that oversees it with the client base. Some notable improvements: • Expansion and greater usage of eCARMA to Constitution State Services client base • RMIS University: improved content and training material to better equip and educate RMIS consultants to help their client base • Enhanced data integration. Brokers: Since the heyday when brokers owned the biggest RMIS products (i.e. Marsh with ClearSight/ STARS and Aon with RiskConsole and iVOS), things are quite different. In fact, at that time the RMIS offerings were relatively stand-alone from the brokerage services. Today, clients expect that their brokerage services are supported by innovative technology. Many brokers are turning to RMIS platforms to provide those services. A good example of this is Willis Towers with its Risk Intelligence product but there are many other brokers that are private labeling existing RMIS products such as Hub International. 67 ©2022 Redhand Advisors. All rights reserved. 42% Moder ately Utilized (25 - 50 %) 23% Well Utilized (51-75%) 12% Highly Utilized (>75%) 23% Under Utilized (<25%) RMIS UTILIZATION 39% 35% 24% 23% 21% 19% 19% 15% R E S U LT S A C H I E V E D R E S U LT S A C H I E V E D B E T T E R R E P O R T I N G I M P R O V E D D ATA A C C U R A C Y IMPROVED CUSTOMER EXPERIENCE I N C R E A S E D P R O D U C T I V I T Y IM PROVED COMPLIANCE & RISK MGMT IMPROVED BUSINESS PROCESSES FASTER DECISION MAKING REDUCED TOTAL COST OF RISK

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