Ventiv Technology

Customer Experience Support Hours 24/7 Support Offered • Community Forums • Dedicated Account Representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User Manuals • Video tutorials • Website User Conference Annually Client Advisory Council Yes Product Release Schedule 2–3 major releases per year Implementation Time 3-6 Months Product License Licensed based on job function Claims products are licensed on a concurrent user basis Average Annual Fee Varies Customers Users Deployment Private Cloud SaaS On-Premise (Ventiv AdminSuite only) Hosting Vendor hosted Client hosted Security Certifications SSAE 18 SOC 1 Type II, EU- U.S. Privacy Shield, SSAE 18 SOC2 Type II, ISO 27001 Data Encryption | Yes 3rd Party Assessment December 2021 Browsers Browser agnostic • Intake enhancements including capturing the weather conditions at the time and location of the incident to help loss control improvements • Automated claim assignment module which allows for complex logic to assign claims to teams, direct assignments, or round robin assignments • Ventiv Billing launched • Geospatial proximity alerts What's Coming • Expanded ERM, Safety and Property Loss Engineering solutions with easy to use Digital intake forms for the non-professional • Enhanced native app for Digital intake for better off- line support and improved user interface • Additional Proximity Alerts allowing clients to get notifications of potential impacts from natural hazard events • Ventiv Claims and Ventiv Billing combined to facilitate claims deductible billing Service Methodology Ventiv views each customer as a business partner and assigns each Ventiv customer with a personal Customer Success Manager (CSM) whose overriding mission is to focus on helping to achieve high value outcomes using Ventiv products. The Ventiv Customer Success Management team brings a wealth of knowledge and expertise (over two dozen representatives with average of 10 years work experience in the industry)to help Ventiv customers get the most out of their Ventiv products. Implementation Methodology Ventiv utilizes an agile approach to implementation and is focused on delivering solutions to support our clients' success. Ventiv works collaboratively with our customers to understand critical success factors, current processes and business goals. Ventiv ensures transparency with all components of the implementation. Our approach includes a formalized project plan, status reports, specifications and sign-off on all deliverables. All tasks are measurable with KPIs in place to ensure we deliver to expectations. Technology Overview Ventiv's state of the art product and analytics capabilities serve the broad spectrum of insurance and risk needs. Ventiv develops, implements, hosts, services and supports Ventiv products. Ventiv Cloud is Ventiv's private end-to-end managed community cloud and the vehicle Ventiv uses to develop, host and deliver our SaaS applications. Developed to serve the risk, insurance and safety community, Ventiv Cloud is unsurpassed in its ability to meet our clients' application needs. 29 ventivtech.com ©2022 Redhand Advisors. All rights reserved. USER SURVEY RESULTS System Value 8.1 System Satisfaction 8.1 Customer Experience 8.5 Implementation Experience 7.9 Understands Our Needs 8.5 Effectively Used 7.5 Ease of Adoption 7.8

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