Ventiv Technology

Customer Experience Support Hours Monday to Friday 8am to 8pm (EST) Support Offered • Community Forums • Dedicated Account Representative • Email • Helpdesk • Knowledge base • Online help • User Manuals • Video tutorials User Conference Quar terly Client Advisory Council No Product Release Schedule Quar terly Implementation Time 3 - 12 Months Product License Monthly subscription based on users, LOB's, modules, and inte- gration points Traditional license model for those requiring. Customers Users Average Annual Fee $75,000 Deployment On-Premise Private Cloud SaaS Hosting 3rd Party hosted Client hosted Security Certifications SSAE 16 - SOC 2, Safe Harbor, EU-U.S. Privacy Shield, HIPAA, SSAE 18 SOC2 Type II, NIST 3rd Party Assessment October 2020 Data Encryption | Yes Browsers • Browser agnostic 45 pcisvision.com 45 ©2022 Redhand Advisors. All rights reserved. Service Methodology PCIS employs a Client Success Centric methodology, providing a hands-on approach to servicing; each client receives a dedicated CSR, a Client Success Manager, Project Sponsor. CSRs have a direct contact path with clients at all times. These team members work in concert with Test Track Pro issue tracking software, a 24/7 option for clients & CSR's to enter, track issues, and report on service metrics, like average response and resolution times. Implementation Methodology PCIS employs an Agile Implementation Methodology. It's iterative, leveraging short sprints to constantly test and improve in increments rather than waiting for all development to occur. Encouraging a constant dialogue between product managers, analysts, developers. Phases are concurrent, limiting the workload on clients; system releases are by module (Claims, Financials, Admin) for efficient testing. Phases: Planning/Initiation, Base Install, Training, Design, Requirements Gathering Config/Interfaces/Conversion, Dev, QA, End User Training, Simulation, Deployment, Go Live, Enhanced Support. Technology Overview Built on SQL .NET technology. The Microsoft platform is integral to the system, powering BI, B2B interface layer, integrated Office suite. PCIS maintains all hardware in its SaaS offering. Clients only need an internet connection and browser to access any module securely, Chrome, Edge, and IE 11 are the most used browsers. The solution operates on a physical, dedicated, redundant server cluster running VMware ESXi utilizing high-availability, failover technologies. Datacenter's in NY and CA. USER SURVEY RESULTS System Value 6.9 System Satisfaction 7.2 Customer Experience 7.3 Implementation Experience 7.3 Understands Our Needs 7.1 Effectively Used 7.4 Ease of Adoption 7.4

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