Ventiv Technology

Customer Experience Support Hours Monday to Friday 7am to 8pm (EST) Support Offered • Dedicated Account Representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User Manuals • Video tutorials • Website User Conference Bi-annually Client Advisory | Yes Product Release Schedule Monthly Implementation Time 15 days Product License Subscription based Customers Users Deployment • On-Premise • Private Cloud Hosting • 3rd Party hosted (OSHA module) • Client hosted Security Certifications SSAE 18 SOC2 Type II 3rd Party Assessment December 2021 Data Encryption | Yes Browsers Browser agnostic • Commitment to staff development with focus on data science, customized benchmarking, industry trends and the evolution of our consultative services • New optional OSHA Recordkeeping capability and services with intelligence that automates rules to determine recordability Service Methodology RMIS service begins with a dedicated RMIS consultant conducting an initial needs analysis and capabilities overview. e-CARMA training, data analysis, metric interpretation, and organization code support are just some of the RMIS services customers receive. Our RMIS service model resembles a collaborative partnership, where RMIS consultants, alongside our customers, work to generate efficiencies and customize solutions in a constantly evolving data- centric environment. We're committed in helping our customers achieve their risk management goals. Implementation Methodology Product implementation and training is completed in collaboration with the customer's schedule. Account setup is initiated on day 1. Full system implementation and initial training is typically completed within 15 days. Technology Overview We continue to leverage the current platform to expand capabilities providing customers with customizable and personalized information. The data environment provides for external data integration capabilities and rapid database expansion. The cloud- based service architecture allows for ready expansion to additional capability engines and a measure of platform independence. The D3 compliant U/X components will be available across workstation, tablet and mobile platforms to create a consistent and visually professional experience. travelers.com travelers.com 75 ©2022 Redhand Advisors. All rights reserved. USER SURVEY RESULTS System Value 9.0 System Satisfaction 9.3 Customer Experience 9.6 Implementation Experience 9.2 Understands Our Needs 9.3 Effectively Used 8.5 Ease of Adoption 9.3

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