Ventiv Technology

©2022 Redhand Advisors. All rights reserved. 83 Company Overview Constitution State Services is a third-party administrator for workers compensation claims, general liability claims, commercial auto claims and property claims. As a subsidiary of The Travelers Companies, Inc., we have provided claim management and risk control services for over 40 years. We collaborate closely with claim managers, risk managers, insurance buyers and brokers, to provide custom insights and recommendations that position them for success. Leveraging our national scale with technical expertise enables us to deliver superior results. e-CARMA ® Product Information CSS RMIS combines customer-focused tools and services to meet the evolving data and analytic needs of our customers. e-CARMA, our premier risk management tool, provides a highly customized and personalized user experience to manage data and conduct analysis of your risk portfolio. Claim, managed care, risk control, policy, customer-specific, billing and exposure information are integrated into e-CARMA in a highly secured and controlled environment that is re-certified annually. e-CARMA is designed with direct involvement of our customers which results in an intuitive, customer-centric experience. Our team of risk management professionals provide training, customized solutions and consultative service to provide a holistic approach to identifying patterns and taking action to reduce risk. Service Methodology RMIS service begins with a dedicated RMIS consultant conducting an initial needs analysis and capabilities overview. e-CARMA training, data analysis, metric interpretation, and organization code support are just some of the RMIS services customers receive. Our RMIS service model resembles a collaborative partnership, where RMIS consultants, alongside our customers, work to generate efficiencies and customize solutions in a constantly evolving data-centric environment. Implementation Methodology Product implementation and training is completed in collaboration with the customer's schedule. Account setup is initiated on day 1. Full system implementation and initial training is typically completed within 15 days. Technology Overview We continue to leverage the current platform to expand capabilities providing customers with customizable and personalized information. The data environment provides for external data integration capabilities and rapid database expansion. The cloud-based service architecture allows for ready expansion to additional capability engines and a measure of platform independence. The D3 compliant U/X components will be available across workstation, tablet and mobile platforms to create a consistent and visually professional experience. Company Info Ownership Public, Subsidiar y of The Traveler s Companies, Inc Founded | 1980 Headquarters & Locations • Hartford, CT • Irvine, CA • Los Angeles, CA • Walnut Creek, CA • Alpharetta, GA • Chicago, IL • St Paul, MN • Charlotte, NC • Philadelphia, PA • Richardson, TX Leadership • John Gorecki Jr. President Contac t John Gorecki, Jr 860-277-0382 jgorecki @constitutionstateservices.com RMIS Employees | 112 Top Industries • Business & Consumer Services • Financial • Manufacturing • Retail • Transportation Produc t Of ferings • Benchmarking • Claims Mgmt • Data Analytics/ Predictive Modeling • EH&S • Exposure/Asset Mgmt • GRC • Healthcare Risk Mgmt • Litigation Mgmt • Location/Property Mgmt • OSHA Compliance • Policy/Program Mgmt • TCoR/Allocations Constitution State Services constitutionstateservices.com Customer Experience Support Hours Monday to Friday 7am to 8pm (EST) Support Offered • Dedicated Account Representative • Helpdesk • Knowledge base • Online help • Screen "tips" • User Manuals • Video tutorials • Website User Conference Bi-annually Client Advisory | Yes Technology Release Schedule Monthly Implementation Time 15 days Product License Subscription based Customers Users Deployment • On-Premise • Private Cloud Hosting • 3rd Party hosted (OSHA module) • Client hosted Security Certifications SSAE 18 SOC2 Type II 3rd Party Assessment December 2021 Data Encryption | Yes Browsers Browser agnostic

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