Ventiv Technology

Customer Experience Support Hours Monday to Friday 7 AM to 7 PM (local time) Support Offered • Community Forums • Dedicated Account Representative • Email • Helpdesk • Knowledge base • Online help • User Manuals • Video tutorials • Website User Conference Semi-annually Client Advisory Council Yes Product Release Schedule Weekly Implementation Time 5-90 days Product License Based on user & service model Implementation Time 30–60 days Customers Users Deployment Vendor hosted Hosting Vendor hosted Security Certifications • SSAE 16 - SOC 2 • SSAE 16 - SOC 1 3rd Party Assessment January 2022 Data Encryption | Yes Browsers • Google Chrome • Microsoft Edge What's Coming Claims Scorecard: This new model is being built with factors known at the onset of the claim, including age, duration, multiple claims, and more. It will include enhancements that provide more information during the claims process to produce additional actions that directly lead to claim resolution. Future developments of the claims scorecard will be based on a machine learning approach to drive more aggressive results and outcomes. Goals of the new claims scorecard project include: • Reduce claim cost and return the injured worker in the most effective and expedient way • Provide the user with an interactive real-time experience • Create a better claimant experience Defense Scorecard : Adding to the litigation risk module, this new interface will determine the best counsel based on prior results; Measuring elements such as Medical, Jurisdiction, and Disability/Impairment Ratings and eventually the historic trends of court decisions by judge and attorney. Service Methodology We are committed to a high level of customer service to meet and exceed our client's expectations. Implementation Methodology We have a robust implementation team to work with the account management team with a detailed implementation plan engaging all key stakeholders. Technology Overview CorVel uses its own proprietary software for data management. CorVel is the only system application for all service lines including claims management, bill review, ancillary and pharmacy benefit management, and patient management. The system has a web- based platform that offers clients complete detailed transparency 24/7 direct online access to their program. 85 ©2022 Redhand Advisors. All rights reserved. corvel.com USER SURVEY RESULTS System Value 9.0 System Satisfaction 8.9 Customer Experience 9.1 Implementation Experience 8.8 Understands Our Needs 9.2 Effectively Used 9.0 Ease of Adoption 8.8

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