Ventiv Technology

Customer Experience Support Hours Based on Client Time Zones Support Offered • Dedicated Account Representative • Email • Helpdesk • Online help • Screen "tips" • User Manuals • Video tutorials User Conference | Annually Client Advisory Council No Product Release Schedule Every 8–10 weeks Implementation Time Day 1 of program Product License Every GB client receives a Standard Luminos configuration with a robust set of GB data and Luminos functionality, along with two Full users Customers Users Deployment SaaS Hosting 3rd Party hosted (AWS) Client hosted (select proprietary computing tools) Security Certifications Safe Harbor SSAE 18 SOC 1 Type II EU-U.S. Privacy Shield SSAE 18 SOC2 Type II NIST 3rd Party Assessment October 2021 Data Encryption | Yes Browsers Browser agnostic • Renewal Assessment policy analytics, decision support • Industry Outcomes growth avenue benchmarking, insights • User Experience: – Risk management goal, objective navigation streams – Risk and opportunity identification, claims management, financials, administration • Expanded Service Packages: – Industry sectors – Product feature bundles Service Methodology Our Client Service Managers provide the first line of support for our LUMINOS clients and carrier contacts. They are in regular, on-going communication with our clients regarding all aspects of our RMIS product offerings. They also drive our initial client / carrier conversations regarding utilization of any of our Expanded Service module offerings. They receive regular LUMINOS training updates and certifications on our RMIS product, and are backed by the Gallagher Bassett Help Desk group and our LUMINOS product, training and implementation teams. Implementation Methodology GB has expanded the LUMINOS training and implementation staff with numerous tenured RMIS professionals to align with the growth of our organization. GB LUMINOS Implementation Managers work closely with clients to develop detailed specifications and project plans to meet and exceed client expectations. Technology Overview Through our strategic partnership with Origami Risk, we have implemented a truly unique LUMINOS RMIS solution. Alongside core public cloud-based RMIS software features supported by Origami Risk, we have integrated our own private network and cloud- based proprietary computing tools to extend our RMIS product offering functionalities. Our best-of- both-worlds solution delivered by Gallagher Bassett has revolutionized the TPA industry and is possible because of the advances in cloud-based computing power, flexible hardware resourcing assignment capabilities, and the ever expanding data storage capacities. 89 gallagherbassett.com ©2022 Redhand Advisors. All rights reserved. USER SURVEY RESULTS System Value 8.3 System Satisfaction 8.6 Customer Experience 8.3 Implementation Experience 8.6 Understands Our Needs 8.4 Effectively Used 8.0 Ease of Adoption 8.7

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