PRODUCT
SCORES
7.7 7.4
Claims
Management
Reporting
7.5 7.1
System
Attributes
System-wide
Capabilities
USER SURVEY
RESULTS
System Value
7.2
System
Satisfaction
7.8
Customer
Experience
7.7
Implementation
Experience
6.5
Understands
Our Needs
7.3
Effectively Used
7.3
Ease of
Adoption
6.4
91
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Company Overview
Sedgwick is a leading global provider of technology-enabled
risk and benefits solutions. Our approach to delivering
quality service in areas such as workers' compensation,
liability, property, disability and absence management goes
far beyond just managing claims—we aim to simplify the
process and reduce complexity, making it easy and effective
for everyone involved.
viaOne
®
Product Information
Sedgwick's viaOne suite of tools provides clients with access
to real-time information in our claims management system.
Through a secure website, they can track and analyze claims,
losses and absences, create homepages with graphical
dashboards and key metrics, easily look up and view claims,
run standard and ad hoc reports, generate powerful loss
triangles to aid in program actuarial analysis, set their own
system alerts and much more.
Company Info
Ownership
Private Equit y
The Carlyle Group
Founded | 1969
Headquarters & Locations
• Memphis, TN
Leadership
• David A. North,
Executive Chairman
Contac t
Leah Cooper
423-893-5310
Leah.Cooper@sedgwickcms.
com
Top Industries
• Healthcare
• Manufacturing
• Public Sector
• Retail
• Transportation
Produc t Of ferings
• Benchmarking
• Claims Mgmt
• Data Analytics/
Predictive Modeling
• Litigation Mgmt
• Location/Property Mgmt
• OSHA Compliance
Customer
Experience
Support Hours
24/7
Support Offered
• Email
• Helpdesk
• Knowledge base
• Online help
• Phone
• Screen "tips" or
mouse overs
• Video tutorials
User Conference
Yes
Client Advisory
Council
No
Product
Initial Release | 2000
Current Release
Weekly releases
Implementation Time
3 months
Deployment
• Hosted
• SaaS
Hosting
• Vendor hosted
Sedgwick
sedgwick.com
