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2022 RMIS Report

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When Should You Change Systems? One of the most challenging technology issues that a risk or claims manager faces is when to change systems. Changing systems can be fraught with many issues ranging from learning new software routines, altering integration points, changing workflows, and getting used to a new vendor service team. 94 ©2022 Redhand Advisors. All rights reserved. As independent consultants, we advise our clients to carefully evaluate if their problems with the system and vendor cannot be repaired with an updated business review. Certain conditions may require such a move. Reasons why a change may be warranted: 1. Your organization has outgrown the vendor and system. A good example would be that your company has acquired a new business with different exposures, such as a self-administered worker's compensation claims unit. Your current RMIS provider cannot handle this issue; therefore, you need more powerful features. The organization has grown so significant to it requires a lot more service hours than the resources of your current vendor can provide. 2. The system has old technology. A frequent problem that we have these days is clients with systems utilizing outdated technology. Either they are older legacy-based systems or home-grown ones that were developed in the 1990s or early 2000s.

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