Today's state-of-the-art systems are
traditionally browser-based with service-
oriented architectures. They include a
myriad of built-in tools for configuring
workflows, pages, forms, tasks, roles, and
integration points, as well as business
intelligence and analytics. These systems
also offer the ability to easily integrate with
third-party service providers for First Notice
of Loss (FNOL), loss appraisals, predictive
analytics and fraud and severity scoring.
Configurable systems are critical as they can
be easily modified to fit the unique needs of
your claims organization and take full
advantage of streamlined processes,
workflow automation and industry best
practices.
Questions to Ask
Does your current system allow your
claims organization to operate in an
efficient and productive environment?
Are you able to make system and
workflow changes – without hard
programming or custom coding?
What skill sets are needed to operate
the system?
What is the timeframe and cost to
implement the system?
Is your system able to easily connect
with data from multiple sources to allow
for enhanced dashboard, analytics, and
reporting capabilities?
CLAIMS BUYERS GUIDE | 4
