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Customer
Experience
Support Hours
9am - 5pm CST M-F.
Support Center and Chat is 24/7
Support Offered
• Dedicated account
representative
• Email
• Helpdesk
• Knowledge base
• Live chat
• Online help
• Screen "tips"
• User manuals
• Video tutorials
• Website
User Conference
Annually
Client Advisory Council
Yes
Product
Release Schedule
Weekly
Implementation Time
3 - 5 months
Product License
Subscription-based,
licensed annually
Average Annual Fee
Varies
Customers
Users
Deployment
• Public cloud
• SaaS
Hosting
3rd party hosted
Security Certifications
SSAE 16 - SOC 2
Data Encryption | Yes
Browsers
Browser agnostic
3rd Party Assessment
December 2022
aclaimant.com
Implementation Methodology
Aclaimant is focused on helping clients achieve a strong
time to value by implementing rapidly and with maximum
user adoption.
Technology Overview
Aclaimant is built on cloud-based AWS architecture
with robust mobile, desktop and API capabilities. Our
architecture is unique in that it accommodates a level of
configuration that is not possible in most other systems.
We are SOC 2 certified and regularly undergo evaluations
to maintain the highest standards in design, security and
optimization.
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FOR
DISTRIBUTION
