Ventiv Technology

32 ©2023 Redhand Advisors. All rights reserved. 32 Customer Experience Support Hours 24/7 Support Offered • Community forums • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Annually Client Advisory Council Yes Product Release Schedule Every 3 months Implementation Time 3 - 6 months Product License Subscription based on the modules and the number of users Average Annual Fee $60,000 Customers Users Deployment SaaS Hosting 3rd party hosted (Microsoft Azure) Security Certifications SSAE 18 SOC 2 Type II ISO 27001 SSAE 18 SOC 2 Type I 3rd Party Assessment January 2023 Data Encryption | Yes Browsers • Browser agnostic – Predictive recommendations for: Provider to risk rating, Nurse Case Manager assignment, Settlement amount • Claimant Mobile App • Medical Authorization Module • Employee Absence and Leave Management module What's Coming • Safety and Loss Prevention Module • Generative AI Use Cases • AI infused Capabilities: AI Enhanced Mailroom and Automated Document Workflow – Document OCR and auto indexing with AI – Bar Coding and auto indexing with AI – Document Annotation – Claim Single Risk Score – Enhanced Glossary and Sources for Text Mining – Detection of Fraud, Abuse and Waste via Cartelizationn Service Methodology The Klear.ai service methodology involves two important and complimentary parts. Firstly, each client is assigned a customer success manager as their primary contact to personalize and guide them during their journey with Klear.ai, ensuring they achieve success and constantly maximize the value of their technological investment with us. The customer success manager understands the client's business, goals, needs, and in essence becomes their business technology advisor. Secondly, Klear.ai has a technical support team available 24/7 to quickly solve technical issues for clients and to support the customer success manager Implementation methodology Klear.ai implementation approach is collaborative and consultative while imparting best practices seen in the industry and ensuring clients business needs are best paired with everything Klear.ai can do. The team specializes in implementing and deploying new systems, following an industry standard implementation process across project management, data conversion, quality control, testing training and deployment. This results in smooth implementation, reduced issues, and greater user satisfaction. Technology Overview The entire solution is hosted on the Microsoft Azure cloud. The solution utilizes tools and features available on Microsoft Azure to meet certain requirements and functionalities. The solution also utilizes Power BI and Power Apps for its Analytics features and capabilities. All Klear. ai product suite, including Claims, RMIS, Analytics, Audit, Policy, are all tightly integrated and have a common User Management/Maintenance module. As the entire solution is cloud-based, the Client need not procure any additional servers or products. klearai.com USER SURVEY RESULTS System Value 9.0 System Satisfaction 7.9 Customer Experience 8.8 Implementation Experience 9.0 Understands Our Needs 8.8 Effectively Used 8.3 Ease of Adoption 9.0 NOT FOR DISTRIBUTION

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