Ventiv Technology

44 ©2023 Redhand Advisors. All rights reserved. intense focus on rule-based automation, data visualization, data intelligence, enabling clients to customize their experience on our solutions with low code/no code support. Service Methodology Spear provides several models for post-production support that are tailored to client-specific requirements. Clients have the option of a vendor-hosted vs client- hosted environment, vendor-managed layer in conjunction with a client-custom layer for the ultimate client flexibility and speed in customization delivery. Spear recognizes that software is only part of the solution and that service is where we outshine the competition. Our culture lends itself to a client-first mindset and our services are a direct reflection of the underlying core values we share. Our dedicated team of technical service consultants works directly with customers to understand, assess, design, and solution. Implementation Methodology Our dedicated team of implementation specialists is made up of insurance experts, project managers, and qualified technicians. The methodology follows a five- phase project including discovery, configuration & design, data conversion, acceptance & go-live, culminating with hypercare which is the transition to mainstream support. The entire project is overseen by a single project manager and staff resources are used in such a way as to minimize customer expense while maintaining a tight project timeline. Technology Overview Since its inception, Spear's goal has been to provide technological capabilities and purpose-built insurance solutions. One of our core values which is deeply rooted in who we are is to "Be Disruptively Innovative." Spear's platform is the first in the P & C sector to leverage the extraordinary capabilities of Microsoft's Low Code/No Code PowerPlatform. We are full-steam ahead in growth mode making huge investments in our platform to the benefit of all. spear-tech.com Customer Experience Support Hours 7 AM - 5 PM (MST) for Connections 7 AM - 7 PM (MST) for SpearClaims Support Offered • Community forums • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Annually Client Advisory Council Yes Product Release Schedule Ever y 4 weeks Implementation Time Varies–driven by overall scope Product License Annual recurring subscription basis Customers Users Average Annual Fee Not disclosed Deployment SaaS Hosting • 3rd party hosted • Client hosted • Vendor hosted Security Certifications SSAE 18 SOC 2 Type II 3rd Party Assessment November 2022 Data Encryption | Yes Browsers • Apple Safari • Google Chrome • Internet Explorer • Microsoft Edge • Mozilla Firefox NOT FOR DISTRIBUTION

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