Ventiv Technology

54 ©2023 Redhand Advisors. All rights reserved. Bundled RMIS Provider Update As we did in the Unbundled section, we have combined the offerings from the brokers, insurers and TPAs into one consolidated section. These products are more similar than dissimilar and tend to concentrate on enhancing the core functions that support the primary services that each provider offers; focused on claims management, risk consulting, safety management, data analytics, loss analysis, and benchmarking. The composite user feedback in 2023 continue to support this assertion. Nevertheless, some in the Bundled space have made some significant advances in their RMIS offering to clients. Most, from what we observe, stayed pretty much the same. TPAs: As in the past few years, the TPA sector made the most significant advances. In fact, one TPA RMIS could almost be considered an "unbundled" system in terms of their functionality. Gallagher Bassett (GB). GB's RMIS, Luminos, can almost be compared to unbundled system offerings due to its broad functionality. They offer RMIS capabilities that we don't typically see from other bundled offerings. We consider Luminos a 'hybrid' as it far exceeds the other bundled systems' offerings and offers features only found in unbundled offerings. Specific improvements this year include: • Enhanced e-learning functionality; • Safety/loss control module; • Increased focus on core insurer business; and • Improved analytics and KPIs with their "smart benchmarking" function. This year, GB had the most responses to our user survey across all providers including the unbundled space, with 267 responses. 94% 47% 25% 22% 22% 16% 13% 12% 14% 20% 14% 13% 7% C U R R E N T U S A G E C U R R E N T U S A G E C L A I M S M A N A G E M E N T I N C I D E N T E N T R Y / M G M T. L E G A L / M AT T E R M G M T. E H & S INS. RENEWAL DATA COLLECTION E X P O S U R E / A S S E T M G M T. G R C / E R M P O L I C Y / P R O G R A M M G M T. R M I S R E P O R T U S E R S U R V E Y R E S P O N S E S R M I S R E P O R T U S E R S U R V E Y R E S P O N S E S GALLAGHER BASSETT LUMINOS (267) T R AV E L E R S E C A R M A ( 4 8 ) C O R V E L C A R E M C ( 1 9 ) S E D G W I C K V I A O N E ( 1 6 ) LIBERTY MUTUAL RISKTRAC (14) ZURICH RISKINTELLIGENCE (8) ESIS GLOBAL RISKADVANTAGE (5) A I G I N T E L L I R I S K ( 4 ) B R O A D S P I R E D M I T R I ( 4 ) T H E H A R T F O R D T R E O ( 4 ) C H U B B C L A I M V I E W ( 4 ) CONST. STATE ECARMA (3) ( # ) N U M B E R O F R E S P O N D E N T S I N PA R E N T H E S E S NOT FOR DISTRIBUTION

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