Ventiv Technology

58 ©2023 Redhand Advisors. All rights reserved. Company Overview Crawford & Company (Crawford) provides claims management solutions to the risk management and insurance industry, as well as to self-insured entities. The Crawford Solution offers claims services, business process outsourcing and consulting services for various product lines. The Crawford Solution is delivered to clients through its three global business operations: Loss Adjusting, Third Party Claims Administration (TPA), and Platform Solutions. Crawford has 700 locations in 70 countries with 9,000 employees worldwide. Broadspire Client Ecosystem Product Information Broadspire's comprehensive Client Ecosystem (RMIS) offering allows clients the ability to view, edit and analyze both individual claims and trends within their book. Designed to be intuitive, the system was designed using UX best practices and requires little-to-no training. This includes our new Claim Lookup. Easily access your most viewed claims on any browser, using multiple windows if needed, to get real time updates. Our dashboards let clients analyze their data in real time, so clients can make the best decisions on their claims with the best information. Industry peers and biopsychosocial stats (mood, pain, pain outlook) are included. Dashboards include Return to Work, Litigation, Medical Costs, Vital Stats and more. Our solution is further enhanced through our in-house Data Science professionals and Machine Learning Artificial Intelligence (AI) platform. Broadspire's solution allows us to efficiently deploy custom predictive models and benchmarking leading to better actionable recommendations in support of our clients' goals and objectives. Service Methodology Broadspire uses a consultative approach to technology and analytics. This allows us to align capabilities and resources for clients via regular strategic planning and stewardship. This stewardship comes in the form of Program Health Assessments where our analysts mine client data for opportunities to provide custom solutions to client pain points. This interaction of people and analytics gives our clients unique and actionable insights, while also equipping them to explore their data themselves. Implementation Methodology We implement via project management approach. First, we take time to understand client goals and objectives. Then our team ensures the right features and resources are aligned to achieve the desired client outcomes. This approach also ensures accountability across the team so we hit the needed deadlines for implementation. Technology Overview Web based product with Oracle backend, and integrated with Oracle and PowerBI. Customer Experience Support Hours Monday to Friday 7AM to 6PM (EST) Support Offered • Dedicated account representative • Email • Helpdesk • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Annually Client Advisory Council Yes Product Release Schedule Monthly Implementation Time 1-2 weeks Customers Users Deployment • SaaS • Hybrid Hosting Vendor hosted Security Certifications • NIST • SSAE 18 SOC 2 Type II 3rd Party Assessment September 2022 Data Encryption | Yes Browsers Browser agnostic Broadspire Company Info Ownership Public Company Parent Company Crawford & Company Founded | 1978 Headquarters & Locations • Peachtree Corners, GA • Chicago, IL • Berkley Heights, NJ Leadership • Rohit Verma, CEO • Joseph Blanco, President • Mike Hoberman, President • Joel Raedeke, CTO Contac t Joel Raedeke (224) 361-1882 joel.raedeke@ choosebroadspire.com RMIS Employees | 10,0 0 0 Top Industries • Finance & Insurance • Healthcare • Manufacturing • Retail • Transportation Produc t Of ferings • Benchmarking • Claims Mgmt • Data Analytics/ Predictive Modeling • EH&S • Exposure/Asset Mgmt • Healthcare Risk Mgmt • Litigation Mgmt • Location/Property Mgmt • OSHA Compliance • Policy/Program Mgmt • TCoR/Allocations crawco.com NOT FOR DISTRIBUTION

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