Ventiv Technology

65 ©2023 Redhand Advisors. All rights reserved. Customer Experience Support Hours Based on Client Time Zones Support Offered • Dedicated account representative • Email • Helpdesk • Online help • Screen "tips" • User manuals • Video tutorials User Conference | Annually Client Advisory Council No Product Release Schedule Every 8–10 weeks Implementation Time Day 1 of program Product License Every GB client receives a Standard Luminos configuration with a robust set of GB data and Luminos functionality, along with two Full users Customers Users Deployment SaaS Hosting • 3rd party hosted (AWS) • Client hosted (select proprietary computing tools) Security Certifications Safe Harbor SSAE 18 SOC 1 Type II EU-U.S. Privacy Shield SSAE 18 SOC 2 Type II NIST 3rd Party Assessment November 2022 Data Encryption | Yes Browsers Browser agnostic – Knowledge Base • Expanded Services – ERM module enhancements – Self-Administration coverage updates – Allocation module modeling enhancements – Policy management module standardizations • Industry Sector Package Extensions – Construction – Hospitality & Restaurant – Healthcare – Environmental Health and Safety (EH&S) • International UK and AU customizations Service Methodology Our Client Service Managers (CSMs) provide the first line of support for Luminos client and carrier contacts. They provide on-going information updates and training on our core RMIS product offerings, and also drive initial client / carrier conversations regarding our wide array of Expanded Service module offerings. Our CSM's receive regularly scheduled Luminos training certification updates, and are backed by the GB Help Desk, our Luminos product, training, and implementation teams. Implementation Methodology Our Luminos team Implementation Managers work closely with clients, developing detailed core feature and Expanded Service module project plans to meet all client requirements and timelines. GB has also expanded our Luminos training and implementation staff, adding tenured RMIS professionals to align with the growth in our existing client RIMS customization projects and new client claims management business. Technology Overview Our goal at GB is to continually evaluate client, carrier, and broker risk data-management requirements to ensure that we successfully deliver the most robust RMIS tools available in the bundled TPA marketplace. Through our strategic partnership with Origami Risk, we have implemented a truly unique Luminos RMIS solution. Alongside core public cloud-based RMIS software features supported by Origami Risk, we have integrated our own private network and cloud-based proprietary computing tools to extend our RMIS product offering functionalities. gallagherbassett.com USER SURVEY RESULTS System Value 8.5 System Satisfaction 8.8 Customer Experience 8.5 Implementation Experience 8.5 Understands Our Needs 8.8 Effectively Used 8.3 Ease of Adoption 8.5 NOT FOR DISTRIBUTION

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