79
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P R O D U C T O F F E R I N G S P R O D U C T O F F E R I N G S
OFFERED
LEGEND
BENCHMARKING
CERTIFICATE OF INSURANCE MANAGEMENT
CLAIMS ADMINISTRATION
CLAIMS MANAGEMENT
DATA ANALYTICS/PREDICTIVE MODELING
ENVIRONMENTAL, HEALTH & SAFETY
EXPOSURE/ASSET MANAGEMENT
GOVERNANCE, RISK & COMPLIANCE
HEALTHCARE RISK MANAGEMENT
LITIGATION MANAGEMENT
LOCATION/PROPERTY MANAGEMENT
OSHA COMPLIANCE
POLICY/PROGRAM MANAGEMENT
TCOR/ALLOCATIONS
OFFERED
LEGEND
Hartford
Liberty
Mutual
Broadspire
Travelers
CorVel
CSS
ESIS
Sedgwick
Helmsman
Gallagher
Bassett
NET PROMOTER SCORE
The Net Promoter Score (NPS) is a
prominent customer satisfaction metric.
User Survey respondents were asked "How
likely is it that you would recommend
the system to a friend or colleague in
the industry? (Scale: 0 - Not at all likely to
10 - Extremely Likely)." Only vendors with
sufficient user feedback are included.
Number of respondents shown in
parentheses.
PRODUCT OFFERINGS
60
31
28
6
Travelers (48)
Corvel (19)
Gallagher Bassett (267)
Sedgwick (16)
NPS NPS
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
PROMOTERS
9 or 10
PASSIVES
7 or 8
DETRACTORS
0 to 6
NOT
FOR
DISTRIBUTION
