Ventiv Technology

26 ©2023 Redhand Advisors. All rights reserved. Company Overview Direct Claim Solution is a web-based claims management platform. The ideal clients are Captives, Risk Retention Groups, Self-Insureds and other organizations focused on smartly defending liability claims and quickly resolving property losses. DCS was designed by a team of highly experienced claims professionals with a track record of superior success in handling complex and routine claims in a wide variety of industries across the full spectrum of loss exposures. DCS also serves insurers with Premium under $250M Direct Claim Solution Product Information DCS is advanced commercial claims and litigation management platform with claims and policy data tracking and reporting. DCS is the only platform that equips users with investigative checklists, legal rule summaries and other tools for the proper determination of coverage, liability and damages. DCS offers smart field and feature designs especially in the area of litigation management and loss recovery. It offers clients the opportunity to have customized content relevant to specialized areas of exposure. Service Methodology DCS clients receive the highest level of personal service and technical support in the industry. Our clients are supported by product managers, claim professionals and technical staff who are available through direct dial and email. Client requests for support and training are usually addressed within minutes or hours. DCS maintains a full-time helpdesk team to address critical and non-critical issues so that any downtime or errors are remedied quickly. Implementation Methodology The DCS project team leads the implementation for each client with a focus on the specific configurations and needs determined in the client profile phase. The profile phase identifies those features and modules of the system that are most critical. DCS uses a proprietary approach to ensure that every DCS customer gets business-specific fields and customizations built into their DCS platform. Using this approach, implementation of DCS takes far less people and far less time than other claims implementations while also providing individualized content for our licensees. Technology Overview DCS is a web-based SaaS software that runs on Microsoft- based technology stack. It is hosted in a highly-secure data center with failover technology where data is regularly backed up. DCS is built using .NET, Microsoft SQL Server, C# on Microsoft IIS. DCS is quad-browser compatible supporting Chrome, Edge, Safari or Firefox browsers. Company Info Ownership Privately Held Parent Company Innovative Computer Sys tems, Inc. Founded | 2016 Headquarters & Locations • Troy, Michigan • Allen, TX Leadership • Darren Lossia, DCS Product Director Contac t Darren Lossia 248-839-6340 DLossia@DirectClaimSolution.com Employees | 95 Annual Revenues Not disclosed Top Industries • Education • Government • Healthcare • Insurance • Retail Produc t Of ferings • Benchmarking • Claims Administration • Claims Mgmt • EH&S • Exposure/Asset Mgmt • Litigation Mgmt • Location/Property Mgmt • Policy/Program Mgmt • TCoR/Allocations Direct Claim Solution Customer Experience Support Hours M-F 8AM – 6PM EST Support Offered • Dedicated account representative • Email • Helpdesk • Screen "tips" • User manuals • Video tutorials User Conference No Client Advisory Council | No Product Release Schedule Monthly Implementation Time 4-6 Weeks Product License Subscription based license based on value and usage profile Average Annual Fee $30,000 Customers Users Deployment • On-premise • Private cloud • Public cloud • SaaS • Vendor hosted Hosting • 3rd party hosted • Client hosted • Vendor hosted Security Certifications • SSAE 16 - SOC 1 3rd Party Assessment December 2022 Data Encryption | Yes Browsers • Apple Safari • Google Chrome • Microsoft Edge • Mozilla Firefox directclaimsolution.com NOT FOR DISTRIBUTION

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