Ventiv Technology

35 ©2023 Redhand Advisors. All rights reserved. 35 Customer Experience Support Hours Monday to Friday 7am to 8pm (CT) 24/7 infrastructure/ application support Support Offered • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Bi-annually Client Advisory Council Yes Product Release Schedule Every 8 - 10 weeks Implementation Time 3 - 6 months Product License Subscription-based, licensed annually Average Annual Fee $150,000 Customers Users Deployment • GovCloud • Public cloud • SaaS Hosting 3rd party hosted (AWS Virtual Private Cloud) Security Certifications • SSAE 18 SOC 1 Type II • SSAE 18 SOC 2 Type II • NIST Data Encryption | Yes Browsers Browser agnostic 3rd Party Assessment November 2022 USER SURVEY RESULTS System Value 8.5 System Satisfaction 8.8 Customer Experience 8.4 Implementation Experience 8.1 origamirisk.com 35 ©2023 Redhand Advisors. All rights reserved. Understands Our Needs 8.6 Effectively Used 7.9 Ease of Adoption 8.0 • New content offerings for managing EHS regulatory compliance requirements • Expanded capabilities for managing patient safety and quality in healthcare settings • Standardized solutions for policy administration • Improved member experience for risk pools • ISO, NCCI, and independent state bureau content for the most common coverages, class codes, and forms across all major lines of business • New Headless APIs that enable bespoke customer- facing UI/UX and improve the insurance customer experience • Augmentation of external events and further connection to business continuity • Extended functionality for contract management • Continued development of vendor relationship management — from COI tracking to risk management and mitigation • Investment in the replatforming of our mobile application to improve usability and experience Service Methodology Using a best-in-class model and a high-touch, consultative approach, Origami employs industry best practices for SaaS implementation, delivery, and production support. Professional Services teams comprised of distinct, specialized roles ensure that implementations are managed and governed based on detailed plans carried out in close collaboration with clients. Client Success teams provide focused, ongoing coverage delivered by dedicated resources with in-depth product knowledge, industry expertise, and an understanding of what each client is looking to accomplish. Implementation Methodology Origami's implementation methodology emphasizes speed, flexibility, and client satisfaction. It is founded on an agile approach that uses iterative processes to configure the system to a client's unique needs. Work is prioritized based on client preference and solutions delivered in iterations. This allows for rapid client-led quality assurance and user acceptance testing. These tenets are the foundation of Origami's ability to deliver innovative, impactful solutions in a fraction of the time as compared to competitors. Technology Overview Origami Risk is deployed as a cloud-based, SaaS solution hosted by AWS within a Virtual Private Cloud. Origami Risk runs on Windows Server 2019 instances and uses the MS SQL Enterprise 2019 database. Origami Risk was built on the ASP.NET MVC framework and uses C#, HTML 5, JavaScript, CSS, and jQuery. Origami uses Microsoft Visual Studio for development. NOT FOR DISTRIBUTION

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