Ventiv Technology

41 ©2023 Redhand Advisors. All rights reserved. Customer Experience Support Hours Monday to Friday 7am to 7pm (ET) 24/7 after-hours emergency Support Offered • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Video tutorials • Website User Conference | Annually Client Advisory Council Yes Product Release Schedule Riskonnect - 3/year ClearSight - 2/year Implementation Time 3-9 Months Product License Annual Subscription/Support Average Annual Fee $50,000 Customers Users Deployment SaaS Hosting 3rd party hosted Security Certifications SSAE 18 SOC 1 Type II, HIPAA SSAE 18 SOC 2 Type II Data Encryption | Yes 3rd Party Assessment November 2022 Browsers Browser agnostic riskonnect.com USER SURVEY RESULTS System Value 8.3 System Satisfaction 8.3 Customer Experience 8.2 Implementation Experience 8.2 Understands Our Needs 8.4 Effectively Used 7.6 Ease of Adoption 7.8 current and prospective customers. The roadmap has been developed based on review of hundreds of ideas and discussed internally and externally to make sure we continue to prioritize and deliver market leading capabilities and product expansion as the needs of our customers continue to grow. Service Methodology Riskonnect takes a customer lifecycle view of the customer experience. Support starts in the sale cycle to define a mutual definition of success. During implementation, the delivery team works with the customer to configure the application to meet their needs. Using Best Practices Configuration, the customer is guided through rapid delivery for faster ROI. Post implementation, a Customer Success Manager is assigned and will manage the health of the relationship via our Health Program. Implementation Methodology Riskonnect GoLive! offers three industry-leading implementation options designed to achieve your business objectives as quickly as possible. Essentials Riskonnect's Essentials: This rapid implementation approach sets you up for any necessary follow-on configurations and ensures complete alignment with the Riskonnect product roadmap. Riskonnect's Best Practice Configuration applies our collective experience from hundreds of customers to customers to go-live fast, while tailoring the core platform to your needs. Riskonnect's Customer Configuration: established methodology to align your business requirements and use-case sessions with the Riskonnect platform, so customers can fully capitalize on the flexibility and functionality of Riskonnect products. Technology Overview Riskonnect RMIS and ClearSight RMIS are part of Riskonnect's FoundationOne platform. Designed to accelerate time-to-value for customers with a common user experience and blended ecosystem of new and available capabilities, FoundationONE is an integration framework that integrates independent component assets, data, workflow and business processes across the RMIS platforms as well as GRC solutions. NOT FOR DISTRIBUTION

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