Ventiv Technology

47 ©2023 Redhand Advisors. All rights reserved. Customer Experience Support Hours 24/7 Support Offered • Community forums • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Annually Client Advisory Council Yes Product Release Schedule 2–3 major releases per year Implementation Time 3-6 Months Product License Licensed based on job function Claims products are licensed on a concurrent user basis Average Annual Fee Varies Customers Users Deployment • Private cloud • SaaS • On-Premise (Ventiv AdminSuite only) Hosting • Vendor hosted • Client hosted Security Certifications SSAE 18 SOC 1 Type II, EU- U.S. Privacy Shield, SSAE 18 SOC 2 Type II, ISO 27001 Data Encryption | Yes 3rd Party Assessment November 2022 Browsers Browser agnostic ventivtech.com USER SURVEY RESULTS System Value 7.5 System Satisfaction 7.7 Customer Experience 7.7 Implementation Experience 6.7 Understands Our Needs 8.0 Effectively Used 7.2 Ease of Adoption 7.4 jumper claims and litigation, and improve the overall operational efficiency of claims administration. Ventiv's Geospatial (GIS) offering assists risk managers in taking real-time precautionary measures to avoid loss. What's Coming Ventiv is expanding its leadership with integrated analytics in its RMIS system. Pre-loss, Ventiv is offering Claims Benchmarking across industry sectors, Body Risk Index Score, and other key measures to predict severity. Ventiv is expanding its predictive models to incorporate fraud detection, natural language processing (NLP), and other psychosocial insights. Post-loss, Ventiv is offering a variety of benchmarks, indices, and other data insights to assist in complex loss analysis, adjuster sentiment analysis, and more. Service Methodology Ventiv views each customer as a business partner and assigns each Ventiv customer with a personal Customer Success Manager (CSM) whose overriding mission is to focus on helping to achieve high value outcomes using Ventiv products. The Ventiv Customer Success Management team brings a wealth of knowledge and expertise (over two dozen representatives with average of 10 years work experience in the industry)to help Ventiv customers get the most out of their Ventiv products. Implementation Methodology Ventiv utilizes an agile approach to implementation and is focused on delivering solutions to support our clients' success. Ventiv works collaboratively with our customers to understand critical success factors, current processes and business goals. Ventiv ensures transparency with all components of the implementation. Our approach includes a formalized project plan, status reports, specifications and sign-off on all deliverables. All tasks are measurable with KPIs in place to ensure we deliver to expectations. Technology Overview Ventiv's state of the art product and analytics capabilities serve the broad spectrum of insurance and risk needs. Ventiv develops, implements, hosts, services and supports Ventiv products. Ventiv Cloud is Ventiv's private end-to-end managed community cloud and the vehicle Ventiv uses to develop, host and deliver our SaaS applications. Developed to serve the risk, insurance and safety community, Ventiv Cloud is unsurpassed in its ability to meet our clients' application needs. NOT FOR DISTRIBUTION

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