Ventiv Technology

61 ©2023 Redhand Advisors. All rights reserved. Customer Experience Support Hours Monday to Friday 7 AM to 5 PM (local time) Support Offered • Community forums • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • User manuals • Video tutorials • Website User Conference Semi-annually Client Advisory Council Yes Product Release Schedule Monthly Implementation Time 5-90 days Product License Based on user & service model Customers Users Deployment Vendor hosted Hosting Vendor hosted Security Certifications • SSAE 16 - SOC 2 • SSAE 16 - SOC 1 3rd Party Assessment January 2023 Data Encryption | Yes Browsers Internet Explorer What's Coming CorVel's latest release, the Return to Work Dashboard, gives a holistic high level overview with the functionality to drill down to individual claims. Detailed information offers claim demographic, financial information as well as features about that claim that may influence return to work. Service Methodology CorVel is committed to a high level of customer service to meet and exceed our client's expectations. Implementation Methodology CorVel has a robust implementation team to work with the account management team with a detailed implementation plan engaging all key stakeholders. Technology Overview CorVel uses its own proprietary software for data management. CorVel is the only system application for all service lines including claims management, bill review, ancillary and pharmacy benefit management, and patient management. The system is a web- based platform that offers clients complete detailed transparency with 24/7 direct online access to their program. corvel.com USER SURVEY RESULTS System Value 8.2 System Satisfaction 8.1 Customer Experience 8.2 Implementation Experience 9.0 Understands Our Needs 8.2 Effectively Used 7.5 Ease of Adoption 8.3 NOT FOR DISTRIBUTION

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