Ventiv Technology

73 ©2023 Redhand Advisors. All rights reserved. Customer Experience Support Hours Monday to Friday 7am to 8pm (EST) Support Offered • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Bi-annually Client Advisory | Yes Product Release Schedule Monthly Implementation Time 15 days Product License Subscription based Customers Users Deployment • On-Premise • Private cloud • Public cloud Hosting • 3rd party hosted (OSHA module) • Client hosted Security Certifications SSAE 18 SOC 2 Type II 3rd Party Assessment January 2023 Data Encryption | Yes Browsers Browser agnostic What's Coming RMIS strives to deliver relevant services and capabilities to meet evolving data needs. • Add Liability Dashboard capability • Implement expanded search capability • Add Legal Analysis capability • Complete TPA efficiency strategies including Data Foundation, Inventory Assumption and Data Delivery modernization • Enhance Graphic tools • Implement new architecture model for data access, API driven. Access data from any source Service Methodology RMIS service begins with a dedicated RMIS consultant conducting an initial needs analysis and capabilities overview. e-CARMA training, data analysis, metric interpretation, and organization code support are just some of the RMIS services customers receive. Our RMIS service model resembles a collaborative partnership, where RMIS consultants, alongside our customers, work to generate efficiencies and customize solutions in a constantly evolving data- centric environment. We're committed in helping our customers achieve their risk management goals. Implementation Methodology Product implementation and training is completed in collaboration with the customer's schedule. Account setup is initiated on day 1. Full system implementation and initial training is typically completed within 15 days. Technology Overview We continue to offer improvements in both Data and Information services. Data improvements are highlighted by access to new sources, which is opening analytic avenues for e-CARMA, and the development of external APIs to expand our outgoing data offering. Information improvements (delivered via e-CARMA) provide expanded capabilities while still treating customers to customized and personalized information. A deeper leveraging of cloud-based technologies is modernizing our infrastructure, improving scalability and reducing development time for new capabilities. travelers.com USER SURVEY RESULTS Customer Experience 9.2 System Value 8.9 System Satisfaction 9.0 Understands Our Needs 9.2 Effectively Used 7.8 Ease of Adoption 8.6 NOT FOR DISTRIBUTION

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