Steps to Success
Many industry experts ascertain that straight through processing is now table stakes —
everyone is doing it.
The reality is that few organizations have delayed touchless claims. The push for claims
automation – powered by artificial intelligence technologies continues to up the ante on
modernizing the claims process. Whether your company is just starting the journey or already
on its way to digital transformation, here are some steps to help your journey and ensure
success.
Map Out Your Claims Transformation.
Develop a comprehensive claims strategy that combines the newest
technologies with the human element to deliver a best-in-class claims
experience for your policyholders.
Manage the Data to Power Your Claims Infrastructure.
Data is critical for the success of your claims operation. Make sure your
people – and the technologies they rely on – can access and utilize the
data on hand (both internal and external). With increasing data
volumes, make sure it is scalable.
Corporate Culture Counts
Make sure you get buy-in from the highest level of the organization (C-
Suite) to the claims adjustors and professionals in the trenches. Their
expertise and feedback is crucial to ensuring a smooth transformation.
Human Interaction Can be a Key Differentiator.
Technology can be a powerful tool. But when it is leveraged by
competent human personnel, it can be key to an immensely successful
claims process – one that accelerates claim settlements, increases
customer satisfaction and drives greater operational efficiency. Make
sure the human touch remains a part of the process.
THE QUEST FOR TOUCHLESS CLAIMS | 6
