10. Choice of Vendor
This paper has focused on the features to look for in today's systems. But one of the most
important considerations when purchasing an RMIS platform is the choice of vendor. While
there is a tendency to focus on the "bells and whistles" of a new system, it is critical to
understand the quality of the vendor you are planning to work with as well. After all, that
vendor will be your "partner" for the next 3, 5, 10 years or more, depending on the quality of the
system and the relationship.
"Knowing Thy Vendor" has never been more important. Here are some questions to consider
when researching RMIS vendors.
How many years has
the vendor been in
business?
Does the vendor
provide capabilities for
your specific industry
or needs?
What types of
customers does the
vendor work with?
Does the vendor have
demonstrated
expertise in risk,
technology and
insurance?
Vendor
Expertise &
Experience
Does the vendor have
experience planning
and executing the
implementation phase?
What does the vendor's
implementation plan
look like?
What is the typical
implementation
timeframe for the
vendor?
Implementation
What are the vendor's
customer satisfaction
survey scores?
Is there a dedicated
individual or team to
provide customer
support?
Are there different
levels of support?
What are the hours of
operation for customer
service?
What is the level of
experience and/or
talent for the support
team?
Customer
Support
MAKING SENSE OF RMIS | 12
