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rekta iz, nura post- post morga sub ti. Kun rekta iz, nura postpos tmorga sub ti. Kun meze » canon » case study Working in partnership with Aon for more than 40 years has enabled Canon to identify and streamline one of the critical elements of operational management— the claims process. In 2006, Aon introduced RiskConsole as the solution to manage the claims workflow for Canon. In this article, Mr. Mutsumi Fukuda, European supply chain director, Mr. Hiroyuki Morishige, manager – supply chain management planning & analysis, and Ms. Roelie Schaafsma, European logistics analyst, discuss their experiences. 22 | 360º Aon eSolutions "In the past, lead times could be three months or more and now it is a maximum of 35 days" Prior to working with Aon, each country had separate spreadsheets and local databases, which amounted to 36 different instances of data. Not only that, but they also had different processes. To consolidate data and extract meaningful information was very time consuming, as well as open to human error. Today, 23 Canon employees across seven countries in Europe and the Middle East use RiskConsole. "The solution is in line with our company's direction and has become embedded in our claims management process," comments Mr. Fukuda. Canon now enjoys visibility of the claims in all of the European operations, as well as the ability to link claims data to the specific products, which are updated automatically every month in RiskConsole. This allows much more insight than ever before. Gone are the days of paper copies of documentary evidence of Marine cargo claims being sent via fax or post. Canon representatives are able to attach pdf documents and send a notification the same day, which amounts to a great saving of time and effort, as well as reducing the risk of errors or lost paperwork. It also means that instead of trawling though cabinets of paperwork, a search can be performed and the document located quickly. Ms. Schaafsma comments, "It is much more efficient than having a hardcopy document move from one party to the next, maybe four parties in total." Now, everyone can see the document from the start. "We like that it is a paperless activity," adds Mr. Morishige. "We also like the improved visibility of the process." Discussing the typical claims encountered, Schaafsma reflects, "They are mainly transport claims. Most of the

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