360º | Aon eSolutions 2 7
Today, the industry's average turnaround time to pay a
medical bill is 30 days, while ours is five days.
For more information, please contact Brian Mack at
+1 925 242 4607 or brian_mack@aon.com
the power of our data. We use information to
identify risks, evaluate trends, perform loss
control and develop safety initiatives."
e ability to create and tailor reports
is a powerful feature, allowing the City to
arrange data in a variety of ways. As a result,
City management leverages iVOS reports to
identify problem areas as they emerge.
"e reports help pinpoint areas where
we can mitigate risks and lower our risk
funding," said Phillips. "We continually
re-evaluate our level of self-insured retention
and excess insurance coverage. In the end,
the objective is to reduce our total
cost of risk."
"In workers' compensation, we identified
departments that were injury-prone, tracking
the type of injury and jobs the employees
held," said Fuleihan. "We also monitored
medical and indemnity costs. With this
type of root-cause analysis, we targeted key
priorities for loss control, which included
reducing accidents with safety initiatives,
decreasing the frequency and severity of claims, and improving
return-to-work results."
Striving for success into the future
e combination of new technology and bringing claims
management in-house allowed the city to reduce costs, improve
service and streamline workflow. By integrating medical bill review,
the City benefited from additional workers' compensation savings.
Finally, its comprehensive risk management and best practice
approach ensures a continued commitment to excellence, process
improvements and quality customer service.
"In the end, our division strives to be as transparent as possible to
all our departments," said Phillips. "is allows various City agencies
to understand how the risk management division works and how we
can better serve their needs."
o n e s y s t e m p l at f o r m
+
+
t o m p h i l l i p s a n d
p a t r i c k f u l e i h a n
Within three years, we saved $7.2 million in
recommended amounts according to fee schedules
