Ventiv Technology

360º | Aon eSolutions 2 9 goIng aBoVe and BeYond Since deploying RiskConsole, Columbia Sussex has expanded its use of the system to go far beyond claims management (although claims management is still the heart of the company's use of the system). Among the key uses for which Columbia Sussex relies on RiskConsole are: » Litigation tracking: According to Kashner, "RiskConsole now includes additional data fields that enable me to track the venue of litigation, which attorneys are handling which cases and other litigation details, which is something we're audited on every year. Before, I had to go through literally every claim, every related file and all the notes; then, I had to transcribe the names, addresses and so forth and hand over a report that would take me days to draft." » Cost allocations: "Being able to allocate claims costs to hotels is of paramount importance," said Kashner. "Our TPA was unable to break down our billing by property, but with RiskConsole, we can now accurately charge back claims expenses to each hotel." Kashner also emphasizes the value of RiskConsole's reporting capabilities, which empower her to help each property manager identify claims trends and address the causes of persistent incidents and claims. » Property tracking: After Hurricane Irene tore through the northeastern United States in August 2011, Kashner promptly began using RiskConsole to track property damage claims at six of the company's hotels. » Risk management inspection tracking: According to Kashner, "I travel a lot for hotel inspections, and I use RiskConsole claim reporting as the basis of my risk management and safety inspections while I'm on the road. It's very helpful to be able to break down the problem areas and address them on-site." strong Value, strong results As for the results Columbia Sussex has gained from RiskConsole and the value it derives from the system, Kashner reports that the system has far exceeded her expectations: "It was obvious right off the bat that we made the right decision. RiskConsole paid for itself in the first six months to a year just by empowering us to clean up the claims data in our system. Now, I feel confident when I look at our loss history." As Columbia Sussex enters its third year of using RiskConsole, Kashner reports, the system continues to pay dividends and yield returns: "I use the system every day, and every day I see value in the system. The system is simply invaluable to me. I've worked at other, bigger companies, including insurers, with their own in-house claims management systems, but for those of us who are self- insured and trying to make it work on our own, Aon is a great partner." H O T E L goIng aBoVe and BeYond wIth: Litigation tracking Cost allocations: Property tracking Risk management inspection tracking factors that led columBIa sussex to choose rIskconsole A robust cloud-computing solution Robust reporting capabilities Flexible yet robust system platform Ability to scale up and scale down at will it was obvious right off the bat that we made the right decision. riskConsole paid for itself in the first six months to a year just by empowering us to clean up the claims data in our system." "

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