Ventiv Technology

11 Fleckenstein states, "By running a query or report in RiskConsole we can see what percentage of recommendations have been completed. We can actually break it down into a format where we can easily identify recommendations that need some capital appropriation. What we're looking for is a high percentage of recommendations that generally don't involve a lot of expense to be completed, but that have a significant impact. We have advised the affiliates that if a recommendation costs less than $10,000 they are required to do it." Fleckenstein continues, "ACE estimates what it will cost to comply with the recommendation. There's also a field where the Heinz recommendation contacts can enter an estimate from a third party if they have obtained one. For some recommendations there is no cost to doing it. We are now able to capture information we could not gather in the past." Sherwin adds, "Property underwriters are drilling down to a level of detail that we really haven't seen in the past. They are very interested in an insured's attitude when it comes to underwriting a risk. And nothing speaks louder than spending money to correct situations that would reduce the effect of a loss." Similar to collecting property values, Heinz also needed to collect values for its casualty submission. Information that quantifies headcount, payroll, sales and vehicles for each business unit was required, with variations in requirements for locations outside the US. One significant challenge faced by Heinz was the large number of users scattered across 36 countries. Of the 200 current users, some need to access the property modules, some the property recommendation module and the remainder are casualty users. Initially, local training and web seminars were used, but the release of the My Console feature last year greatly helped. It allowed Heinz to implement content-related dashboards for its various user groups, while adding documentation and training materials to drive users directly to the functionality they needed to see in RiskConsole. Talking about the ease of use, Fleckenstein highlights one particular success story of the company's Chinese subsidiary, Long Fong. "They were a late addition to the user group but within days of receiving her ID, our user had logged on and inserted all of her company's information by following the documentation and training materials on her documentation tab". Working with their foreign casualty insurance companies, Heinz intends to expand its use of RiskConsole in the future to include a uniform method for all affiliates to report claims. The company is also looking at using data within RiskConsole to perform premium allocations and invoicing. As we closed, Fleckenstein commented on the success of the partnership between Heinz, ACE, the Aon brokerage team and Aon eSolutions. He said, "Everyone has been very willing to help us to accomplish what we want. The team at eSolutions has been flexible and understands our requirements, meaning that RiskConsole has been configured to meet our specific needs. We couldn't ask for more." ■ For more information, please contact Dan Lee on +1 404 264 3038 or dan_lee@ars.aon.com. 360º Aon eSolutions " We are now able to capture information we couldn't gather in the past." "RiskConsole has helped Heinz affiliates take ownership of the values for the properties that they are responsible for. The values were not bad before in the aggregate, but they're so much better now."

• Cover