Ventiv Technology

3 0 | 360º Aon eSolutions we spoke with KEENAN'S PAUL VOLKMAN, CHIEF INFORMATION OFFICER, AND ROBERT HERRMANN, VICE PRESIDENT, ENTERPRISE APPLICATIONS, ABOUT THEIR ExPERIENCE USING iVOS FOR WORKERS' COMPENSATION, PROPERTy, CASUALTy, AND DISABILITy. THE COMPANy HAS OVER 200 USERS IN THE WORKERS' COMP AREA ALONE AND HAS BEEN USING iVOS FOR NEARLy THREE yEARS. WE SPoKE WitH stepping up to ivos to Meet growing needs e decision, a few years ago, to switch Keenan's technology systems to Aon eSolutions' iVOS was made after careful consideration of how the company's business roles and workflows were evolving. "Looking at our system from the user's perspective—adding claims, reserves, payments, correspondence and diary—is finally what lured us away from our former system," explains Volkman. "We saw more and more features and efficiencies with iVOS that would help us reach the sophistication we wanted. e ability to attach documents to our claim records, with sticky notes, was key for us to eventually becoming paperless." Another feature the company found attractive, he said, was the ability to re-label fields on each screen within the system. "And probably the single key driver was ease of use of the system," according to Volkman. "Our users liked it and it was very easy to train people to use. It's truly designed with the examiner in mind." generating increased productivity That ease of use is reflected in increased productivity, notes Herrmann: "Ease of training, ease of bringing people in if you need temporary help—all those tasks are simpler when the system is easy to use." Another area of increased efficiency is in the payment process for property casualty and workers' comp, Herrmann explains. "In the past, the examiner had to almost manually track what layer, or bank account, they were supposed to pay a claim out of. Now the system automates the process, so all they do is enter a check, and iVOS splits it, if needed, between the two bank accounts. This simplifies the job for the examiner. "In a similar way," Herrmann adds, "the whole time-tracking mechanism within iVOS tracks within ten minute intervals who's spending what time on what claim. at in turn downloads to our billing process which adds significant of efficiency." letting superior claiMs service shine "In the end, we distinguish ourselves by our claim service," notes Volkman, "but we want our claims system to provide the technological support necessary for our examiners to deliver superior service, and that's what iVOS does for us."

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