Ventiv Technology

it was handed off to the next person. Tasks were broken down and executed in a timely manner, sometimes in as little as 15- to 30-minute increments." "We also performed three trial conversions. By the actual 'go live' date, our process ran like a well oiled machine," added Stanfield. "We were able to start the conversion Friday afternoon, and working through the night, we completed the conversion by Sunday morning. Ultimately, our teams completed the data conversion in half the standard time." REAPING iVOS REWARDS "With iVOS now implemented, we've experienced several immediate benefits," said Stolp, OptaComp's IT director. "We were able to go paperless by integrating document management. is has streamlined information exchange and reduced claim cycle times. In addition, our workflow has greatly improved in key areas. For example, we developed our own claims intake screen, which has enabled us to better respond to injured employees and more effectively manage the return-to-work process. We've also gained new capabilities, including automated bill review and litigation management." "From an operations standpoint, iVOS has clearly changed our workflow and efficiencies. We have moved into a truly paperless environment, which puts all of the needed claims information just a click away. iVOS has also allowed us to improve our 'real time' claims-handling process," said Cheryl Studer, manager of claims administration at OptaComp. "e project was a true team effort. Both OptaComp and Aon committed to getting the implementation done by the target date, and we took the necessary steps to ensure completion—dedicating resources, empowering teams and engaging business users in testing. Ultimately, our objectives were clear, and we tightly managed the project against these goals. In the end, the same innovative and aggressive strategies we use in our workers' compensation model lead to a successful implementation," concluded Stolp. Stephen Thomas on + 1 925 242 4656 or email stephen.thomas@aon.com for more information BOB STOLP, DIRECTOR OF INFORMATION TECHNOLOGY, LAURA GEISEL, PROJECT MANAGER, SCOTT STANFIELD, TECHNICAL LEAD OPTIMIZING PROJECT SUCCESS WITH AON PROFESSIONAL SERVICES AON PROFESSIONAL SERVICES FOLLOWS THE eSOLUTIONS PROJECT METHODOLOGY OR eSPM. THIS MANAGEMENT PROCESS INCLUDES SEVERAL KEY COMPONENTS COMMUNICATION ESTABLISH A PLAN TO ENSURE CLEAR COMMUNICA- TION AND STATUS UPDATES FOR THE LIFE OF THE PROJECT. ISSUES & RISKS IDENTIFY, EVALUATE AND MITIGATE POTENTIAL RISKS. DESIGN CONTINGENCY PLANS FOR HIGH IMPACT ISSUES. CHANGE CONTROL A PROCESS TO IDENTIFY, ANALYZE AND APPROVE CHANGES TO THE SCOPE OF THE PROJECT. QUALITY & PERFORMANCE DEFINE SUCCESS CRITERIA FOR EACH STAGE OF THE PROJECT. UTILIZE TOOLS TO MANAGE ISSUES AS THEY ARISE. PERFORM TESTING AND UTILIZE FEEDBACK.

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