Ventiv Technology

1 8 | 360º Aon eSolutions are likely to use some of RiskConsole's functionalities, Molina explained, such as the direct declaration of claims to insurers. "For the management functionalities, we have user groups with access rights determined by their needs and positions," Molina said. "For example, lawyers have access to claims management, while quality coordinators have access to product accident records and accountants use RiskConsole for financial functions. Everyone is able to easily use RiskConsole without specific training, which is a big plus in view of Oxylane's growth." With RiskConsole, it is now possible for anyone in the network of Oxylane companies to access critical information—providing they have the sufficient security clearances and designations—such as insurance loss and new property declarations, as well as store and warehouse event registration. "It quickly became apparent that RiskConsole was the solution that best suited our specifications. It allows for easy transfer of our complete history and offers intuitive functionalities and ease of use," said Molina. "The system also appealed to us as a solution with a room for growth because it could be upgraded for our future needs. We also appreciated the RiskConsole affiliation with the Aon group." According to Molina, RiskConsole has succeeded in helping Oxylane employees become more autonomous, and in turn, more productive. The risk management team, for example, no longer produces monthly claims reports since those are automatically available to managers, to their individual specifications, directly in RiskConsole. The same is true in the event of product accidents, in which case quality coordinators and product engineers can access pertinent information in RiskConsole at any time without the assistance of the risk management department. Increased productivity both within the risk management team and in various subsidiaries translates to cost savings for the company, Molina noted. "It's important to note that the integrated data structure in RiskConsole is organized in such a way that it will continue to help us optimize our cost of risk in the future," Molina added. For future use, Oxylane is looking at utilizing some functionalities of the Business Intelligence tool as well as implementing the email function and automating their in-store safety checklist that captures loss prevention recommendations. As Oxylane expanded its operations into additional countries, the company realized that it would also be dealing with more insurers and brokers; managing more claims; and consolidating more information from disparate IT networks. With more than 100 companies in 30 countries, Oxylane ships some 500 million products to stores every year from warehouses around the globe. Oxylane identified the need for a tool to enhance the autonomy and access to information of the many different players in its increasingly complicated risk management network. Oxylane turned to Aon RiskConsole to meet its growing risk management technology needs. We spoke with Christophe Molina, Oxylane's group risk manager, about how RiskConsole has helped the company streamline its risk management operation. Molina is responsible for implementing risk management and insurance frameworks for the corporation. "Oxylane is a network of autonomous companies, with decentralized information networks," Molina explained. "It was, therefore, crucial to have systems that make it possible to collect, consolidate and disseminate all the information necessary for Oxylane's insurance program. For instance, we needed a risk management information system capable of managing claims processes as well as delivering robust risk reporting, analysis and reporting." Switching to the automatic claim notification by the store immediately saved up to 250 work hours in the Insurance department. Also, extracting information directly from financial accounting has resulted in a gain of around 12 working days (corresponding to one day per month previously devoted to verifying financial information, manual data extraction and communications). This gain of time has been reallocated to higher values missions, such as claims statistics analysis. Oxylane chose RiskConsole to replace Oxylane's existing system for several reasons, including its Internet accessibility, multi-language capability and intuitive ease of use, all of which promised to improve the flow of information throughout the company. Three different groups within Oxylane utilize RiskConsole: managers in the insurance and legal groups; the accounting department; and store managers, who are on the notification end of many of the automated workflows. Moreover, any of the 50,000 employees around the world In 2009, when executives of Lille, France-based Oxylane looked to their growing company's future, they realized that their existing risk management technology would soon be incapable of meeting their needs. Oxylane is an international creator and distributor of sports products that produces an average of 3,500 new products each year and employs more than 50,000 workers globally. Along with sports product research and development, Oxylane operates more than 700 retail outlets in 30 countries as well as several online stores and ships some 500 million products every year from warehouses around the globe. As Oxylane evaluated its needs for risk management technology, it became apparent that workflow automation would be an essential element of the company's move toward enhancing the efficiency of its risk management program. (Interestingly, workflow automation was rated as one of the top benefits derived from risk technology in Aon's 2012 Global Risk Technology Survey. See page 38 in this issue of 360° for a summary of the survey report.)

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