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Aon eSolutions 360° Q1-Q2 2012

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360º | Aon eSolutions 2 5 the product manaGement team, led by ron younG, embraces a holistic, multi-disciplinary approach to the development and release of new products as well as product enhancements and new versions. as is the case with the other teams, product manaGement collaborates across Groups and functions. diSCOver » Research industry trends and developments » Work with Client Advisory Board » Research market needs and competitor offerings » Identify partners and potential partners develOp » Document product and market strategies » Build product roadmaps » Identify development requirements » Product Management works closely with Technology to establish the re- source needs in developing products. » Evaluate buy, build and partner op- tions for new product development deliver » Handle release management » To ensure the product is ready for the marketplace, Product Manage- ment manages the release process. » Commercialize new products » It's one thing to develop new software; it's another thing entirely to deliver new software that the marketplace needs and is ready for. Product Manage- ment not only develops products, but also determines in advance whether the need exists for the new offering. » Communicate Product Management direction both internally and externally » Promote new products and new versions. review » Monitor opinions from ana- lysts and media » Monitor product quality » Incorporate client feedback » Product Management closely follows quality and performance measures and listens closely to clients. All feedback is incorporated into Product Manage- ment's priorities and objectives. | 5 | product development and release Management In many ways, the Aon eSolutions Client Promise is analogous to a model of a solar system. At the center is a sun, and revolving around that sun are the planets. In the Client Promise model, the client is at the center of it all, with a view of everything that revolves around her or him. Continuing the analogy, each phase of the client engagement with Aon eSolutions revolves around the client. Indeed, just as a solar system needs its sun, Aon eSolutions needs its clients in order to maintain focus and direction. Put yOuRSeLF At the CenteR OF thinGS

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