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EMEA Experience Conference Agenda 2014

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3 Agenda Day 2: Thursday, 6 November Room 07:00-07:30 5K fun run 08:30 Experience opens Ask all your pressing questions to selected support and account management experts and preview RiskConsole UX. living room 09:30-11:00 Conference welcome and keynote salon b & c 11:00-11:30 Break 11:30-12:30 Keynote Session synopsis to follow shortly. salon b & c 12:30-13:45 Lunch salon b & c 13:45-14:30 RiskConsole UX product talk salon b & c 14:40-15:15 Break salon b & c 15:15-16:00 Breakout 1 salon b & c salon d salon e Property Renewals: What's essential? During this breakout, a property underwriter will examine the essential data they're looking for during renewal and how it helps price your risks and determine policy wordings. We will also explore the different ways that RiskConsole can be used to track and monitor your data for renewals. How do clients manage renewal projects? How do they keep their insurers notified of changes? With workflow and practical client examples you'll get a wider insight into managing your renewal data in RiskConsole. Intake form: No more gaps in basics The new intake form tool makes it far easier for business units, internal teams and third party administrators to enter information and use RiskConsole. During this breakout session we'll preview the new tool and show all the benefits it offers to users, including; better access through single sign on; adaptable forms, which change based on responses and; multi-lingual and multi-currency settings. RiskConsole service clinic Do you have support questions? If so, join this session and get answers to all your questions. This clinic will cover queries about all RiskConsole modules and will also focus on self- service capabilities, advance query and workflow automation. 16:00-16:45 Client case study Session synopsis to follow shortly. salon b & c 16:45-17:30 Breakout 2 salon b & c salon d salon e Managing the flow of information for large losses This client-led session will demonstrate how RiskConsole can improve the way that a large claim is managed. Effective communication becomes even more imperative to ensure that all parties involved with the loss are kept informed. Healthy data Gathering data from third parties or internal stakeholders is not enough. You need to be able spot the TPA's with good data and those with bad. In this session the eSolutions team will run through a check list of questions and checks that you can make that help you ensure you are being supplied with healthy data. Boost my reports clinic Join this session if you are: Considering Business Intelligence and would like a demonstration, have a 'how to question about your Business Intelligence set up or need help creating reports and dashboards. 17:30-18:30 Experience bar As the conference closes on Thursday, join your peers for drinks and snacks in the hotel bar. hotel bar 19:00-22:30 Dinner & evening event Join clients and Aon staff for the headline evening event of the conference. meeting point: hotel reception

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