Risk Management Software Deployment Your Guidebook to Success
6 Aon eSolutions share this guide
When your organization faces an IT implementation, how do you know
the best place to begin? Identifying and developing the "critical success
factors" (CSFs) that will shape and guide the project is a great first step.
CSFs are the limited number of areas in which satisfactory results from the
implementation will ensure successful competitive performance for the
individual, the department and the organization.
In practice, CSFs often represent the three to five items that are the reason the client
purchased risk management software in the first place. They are must-haves for a
project and must be monitored, visited and visited again throughout the
implementation. Let's explore how we determine CSFs and put them to work in
helping to make implementations successful.
CSFs = critical risk management needs
As soon as the contract is signed, our project management team asks our own sales
team and solution consultants: What does the client want from this RMIS? What
can you tell us about the client's critical success factors? At the kickoff meeting, we
ask the client: What are your challenges? What do you want to improve? How will
we know we've improved the ways you handle your challenges? We make sure the
discussions are interactive and that all client stakeholders as appropriate take part.
By arriving at CSFs early in the project we help ensure the system is developed,
tested and accomplished in a way that is aligned with functional needs and specific
business goals. With most engagements, clients tend to start with a master list of six
or seven CSFs; larger clients can have as many as 10.
