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Risk Management Software Deployment Your Guidebook to Success
Remain open to suggestions
We urge clients to keep to their project path but stay open to suggestions. You never
know what issues may arise that seemed minor in early planning but slowly emerge
as important to the client's satisfaction.
An example:
We have had clients that were moving to a RMIS from an environment of
categorizing everything in spreadsheets. Their entire user base had been using
spreadsheets and sending them in to the client's risk management team. It was a
huge change for them to go from spreadsheet data entry to system data entry.
One of the reasons the client purchased the RMIS was to streamline the collection
aspect and make it easy for reporting. Their team came into the project with a
preconception that they wanted it to work like X, Y and Z. We came back to them
and said:
'We can do that; however, here is why you might want to look at a slightly
different approach.'
This is where it pays to be flexible. If the client is open to suggestions of improving
their process rather than just recreating it, they'll get a much better system.
Neither the RMIS provider nor the client goes into an implementation thinking that
change is a given. But experience shows us that it's best to remain open. The best
implementation is–no let's say the "highest value" implementation–is one where
people keep their minds open.
