Ventiv Technology

1 2 | 3SIXTYº Ventiv Technology WE SPOKE WITH KENNAN'S PAUL VOLKMAN, CHIEF INFORMATION OFFICER, AND ROBERT HERRMANN, VICE PRESIDENT, ENTERPRISE APPLICATIONS, ABOUT THEIR EXPERIENCE USING IVOS FOR WORKERS' COMPENSATION, PROPERTY CASUALTY AND DISABILITY. THE COMPANY HAS OVER 200 USERS IN THE WORKERS' COMP AREA ALONE AND HAS BEEN USING IVOS FOR NEARLY THREE YEARS. GENERATING INCREASED PRODUCTIVITY That ease of use is reflected in increased productivity, notes Herrmann: "Ease of training, ease of bringing people in if you need temporary help—all those things are easier when the system is easy to use and easy to train on." Another area of increased efficiency is in the payment process for property casualty and workers' comp, Herrmann explains. "In the past, the examiner had to almost manually track what layer they were supposed to pay a claim out of. Now the system takes control of that, so all they do is enter a check and it is automatically split, if needed, between the two bank accounts. This goes back to making it easy for the examiner. "In a similar way," Herrmann adds, "the new property casualty change enhances the whole time tracking mechanism within iVOS so that we can track down to ten minute intervals who's spending what time on what claim that in turn can download to our billing process. That adds a ton of efficiency." LETTING SUPERIOR CLAIMS SERVICE SHINE "In the end, we distinguish ourselves by our claim service," notes Volkman, "but we want our claims system to be able to enable us technologically, and that's what iVOS does for us." STEPPING UP TO iVOS TO MEET GROWING NEEDS e decision, a few years ago, to switch Keenan's technology systems to Aon eSolutions' iVOS was made after careful consideration of how the company's business roles and correspondence were evolving. "Looking at our system from the user's perspective—adding payments, bills and claims—is finally what lured us away from our former system," explains Volkman. "We saw more and more features and efficiencies with iVOS that would help us reach the sophistication we wanted. e ability to attach documents to our claim records, with sticky notes, was key for us to eventually become paperless." Other features the company found attractive, he said, were the ability to re-label fields on the system within the client screen. "And probably the single most driver was ease of use of the system, " according to Volkman. "Our users liked it and it was very easy to train people to use. It's truly designed with the examiner in mind."

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