Ventiv Technology

3SIXTYº Ventiv Technology | 1 7 When I crunched the numbers and what we were paying for on- premises hosting, moving to Aon RIScloud was basically a wash. We now have a monthly cost, but I'm able to absorb that. And if you factor in the cost of an in-house network administrator to support iVOS, then Aon hosting is much less expensive. 03 COST-EFFECTIVENESS "The cost of moving to Aon hosting was much less than I expected it to be," states Shepperson- Turner. "When I crunched the numbers and what we were paying for on-premises hosting, it was basically a wash. We now have a monthly cost, but I'm able to absorb that. And if you factor in the cost of an in-house network administrator to support iVOS, then Aon hosting is much less expensive." 04 SUPPORT WHENEVER NEEDED "By going to Aon hosting, I knew that I'd no longer have to make complex fixes like repairing corrupted claims," says Shepperson-Turner. "Instead, I'd just submit a ticket and the problem would be fixed on the next cycle. Being relieved of the burdens and worry over if, how and when these kinds of problems will be fixed has been worth its weight in gold to me. That's why you go to a hosted solution." 05 DATA SECURITY "Data security is very important for all of the applications our team uses, and I did my due diligence in reviewing Aon hosting," Shepperson-Turner states. "The proposal spelled it all out for me, and I was convinced that— given that we're a small department with limited IT support—Aon could secure my data better than we could do it ourselves. After all, maintaining the integrity of data is what Aon does for a large client base." 06 PAIN-FREE UPGRADES AND NEW RELEASES "By going to Aon hosting, I knew that we'd get on a regular schedule for upgrades and new releases," Shepperson-Turner says. "Everything is managed by Aon eSolutions, which means I'm always on the latest version of iVOS or will be queued up for it. We never fall out of sync or put our claims data at risk." 07 PROTECTION FROM BUSINESS INTERRUPTION AND DISASTERS "It was very important to me to know that if something happened to the Aon data center in Atlanta, I'd be up again quickly," says Shepperson-Turner. "Before we went to Aon hosting, we were once down for two and a half days before we were able to get our server back up. Every year when we go out for renewals, underwriters ask us about our disaster recovery and data protection protocols. With Aon hosting, I'm covered to our underwriters' satisfaction." THE CONVERSION EXPERIENCE The University of Colorado signed the contract to convert to Aon hosting of iVOS in January 2011 and went live in March 2012. Conversions are normally much faster, but a number of unexpected events delayed the project, including a move of the University's data center, a change in the University's medical bill review provider and the opening of Aon's Atlanta data center. Although it was a long road, Shepperson- Turner has only positive reviews for the Aon eSolutions Professional Services team and the results to date. "I'm very comfortable with how the process went and with the results we've achieved," says Shepperson-Turner. "This story should really be a testimonial to the Aon eSolutions staff and the superior level of service we received throughout this project. Jeffrey Elliott managed the process flawlessly and got us all the support we needed whenever unexpected hurdles arose. When Jeffrey and I first met to discuss the project, we thought it would be pretty straightforward, but it got complicated pretty quickly. Yet throughout the process, no one at Aon eSolutions ever said, 'Sorry, we can't do that.' Whatever came up, they just made it happen."

• Cover