THE DEFINITIVE GUIDE TO A RISK MANAGEMENT INFORMATION SYSTEM 27
Helpdesk support should be provided by experienced insurance and
technology specialists who can answer the majority of your queries
immediately. Consider:
• Local support in your local language.
• 24/7 availability.
• Multiple ways to contact support, including telephone, email and
an online portal.
Appropriate processes and methodologies that are flexible and have
evolved with experience to ensure you're:
• Comfortable with the system and receive appropriate training for
all your users.
• Provided with best practice advice that speeds up deployment times.
• Kept up to date with progress.
• Achieving your KPIs and having your expectations met.
SUPPORT IMPLEMENTATIONS
