Enhancing a strong safety culture
DIGNITY HEALTH
PROBLEM:
Dignity Health, California's largest
hospital provider, needed to maintain
and improve an already strong
culture of safety, both for patients and
employees. Three factors made this
an especially challenging objective:
rapid organizational growth, healthcare
reform and economic recession.
SOLVED:
iVOS claims management and event
reporting help Dignity Health quickly
identify opportunities to provide better
and safer care to patients. iVOS event
reporting receives 130,000 reports
annually. iVOS has empowered Dignity
Health to achieve greater efficiency in
its claim operations and a higher level of
productivity among staff.
Letting Superior Claims Service Shine
KEENAN & ASSOCIATES
PROBLEM:
Keenan & Associates, the largest
independent insurance broker/
consulting firm in California, wanted a
sophisticated, innovative workers' comp
claims administration system that would
enhance numerous aspects of the firm's
client service.
SOLVED:
iVOS gave Keenan & Associates the
ability to give its users a system
with the functionalities they wanted,
including adding claims, reserves,
payments, correspondence and diary.
Keenan also appreciates the ease of
use of the system, which is reflected in
increased examiner productivity. iVOS
provides the technological support
necessary for Keenan's examiners to
deliver superior service.
8 Visit ventivtech.com/resources to read the full case studies for these
four Ventiv Technology iVOS clients.
