A BUYER'S GUIDE TO A RISK MANAGEMENT INFORMATION SYSTEM 9
As well as ensuring your preferred RMIS provider speaks your language, you'll need to assess the usability of the system. Set out below are some
considerations to help you evaluate systems and suppliers.
RMIS SELECTION CRITERIA
IMPLEMENTATION
Make sure the supplier has
experience with the industry that you
are in and the type of system set up
and functionality you require.
Sample considerations:
• Implementation follows a standard
methodology.
• Training in functional use and
system administration provided.
• Training provided at: customer
site(s) and supplier site(s).
• Multi-language training and
training materials provided, as
required.
• Location of customer service
employees (in relation to client):
same country, different country.
MAINTENANCE & SUPPORT
You can expect 24/7 support and you
should also evaluate system upgrade
entitlements. Furthermore, planned
maintenance should typically occur
outside normal business hours.
Sample considerations:
• Range of ways to contact support,
including; telephone, online portal
and email.
• Telephone service provided: xx
hours per day, x days per week.
• Guaranteed response times and
defined SLAs.
• On-site expertise available.
TOTAL COST OF OWNERSHIP
You need to consider the total cost of
ownership of the Risk Management
Information System over the first
five years. Focus on user licenses,
software maintenance, and
implementation services.
Sample considerations:
• All costs are included in the
pricing; recurring annual costs,
training costs, upgrade costs,
implementation support costs,
customisations costs, user
licenses, training materials etc.
• Pricing structure for follow-up
training provided.
• Pricing arrangements available.
