GATHERING YOUR DATA
To gather that data, you will be asking different departments in
the business to contribute information via a questionnaire.
Even though questionnaires may vary widely
from industry to industry, there are some
core components you need to remember.
Because this questionnaire is going out
across the business, it is important to
consider that while you may understand
what a term like business interruption
means, it doesn't mean that everyone
in your company will. Using clear,
jargon-free language will not only help
respondents answer your questions in
a more accurate way, it will make the
process feel less onerous.
Another way to make the process feel
less like a Herculean task is to consider
collecting information throughout the
entire year, rather than during one or two
really hectic periods.
This ensures that doing the questionnaires
will become part of the regular workflow of
the respondents and won't weigh on them.
It also has the added benefit of giving you
a more accurate overview — the difference
between a snapshot and a video recording.
At this point it is also worthwhile to
consider the processes you have for
chasing up the colleagues that are a little
late. Regularly diarise email reminders to
chase up those lagging behind.
If things are really dire, it might be
worthwhile to explore with heads of
department how to incentivise the
process. Whether it's rewarding those
departments that routinely have lower
premiums or fine those who are late
(one company incurs a 10% late fee if
the insurance renewal is late, so
that puts huge pressure on all
departments to get their
information in on time),
it might be valuable
to bring in some
heavier measures.
VENTIV RENEWAL PROCESS – A ZEN GUIDE
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