Ventiv Technology

"In the last 18 months, we've grown by leaps and bounds in our productivity and the value we're delivering to this organization. Hyatt has an established culture of safety." Jennifer Pack CPA, ARM, Director of Risk Management, Hyatt Hotels Corporation Hyatt is a world leader in providing superior hospitality experiences around the world. Their mantra We care for people so they can be their best is inherent in everything they do. And their insurance process is no exception. Managing 600 hotels worldwide, their claims management team needed a process that allowed for efficiency so that hotel staff could focus on the most important aspect of the job, looking after their guests. Given these imperatives, their team are constantly striving for ways to improve their processes. A big breakthrough came with the adoption of RiskConsole. The new technology means that, instead of claims being laboriously processed, reports are captured into an online incident reporting directly. This measure has been very successful. Hotel owners and managers use the portal to look at their hotel's risk, safety, insurance and claim priorities, "enabling smart decisions, with the safety of hotel colleagues in mind." Not only has this resulted in better, more responsive customer service but it also has had a significant impact on their net savings. After the adoption, they reported that claim counts went down by 7% and that average claim cost has decreased by 9%. 09 Company Snapshot 3: Hyatt Hotels and Resorts 6 % LAG TIME 7 % CLAIM COUNT 9 % AVERAGE CLAIM COST 16 % TOTAL INCURRED L OSSES Key takeaways • Great customer service doesn't just lead to higher levels of retention but can also generate higher productivity • Great customer service can improve your team's morale and work satisfaction • Streamlining your customer service processes can lead to significant savings for your business Any risk software provider can offer you technology. Only Ventiv delivers the best results for its clients. Don't take our word for it. CIR Magazine recognized Ventiv Technology with an Implementation Award for our work with Hyatt Corporation. Using Ventiv's RiskConsole solution, Hyatt empowered more than 600 hotels around the world to achieve outstanding results. 09

• Cover