Ventiv Technology

The Essential Guide to Claims Technology in a Changing Environment 2 We at Ventiv Technology believe software should be judged on how well it helps organizations meet their stiffest challenges and capitalize on their most promising opportunities. That's why we framed this guide to claims- administration systems in the context of what today's technology should do for organizations navigating shifting, often challenging business and regulatory environments. From talking with our our customers who are claim administrators and executives, we know you're striving to stay ahead of the changes impacting your organization. We know you're also working hard to keep abreast of how technology can help. We hope this guide will prompt some fresh insights into how claims- administration technology should do what any good B2B software should do: Help your organization perform your specific set of mission critical functions more effectively. Preface Key Takeaways 1. Claim organizations face significant business and regulatory challenges. It's productive to think about technology in terms of how it can help you meet your most pressing priorities. JUMP TO CHAPTER 1 > 2. There's more than one way for a vendor to deliver your organization's claims- administration system. Your organization's priorities should determine how your solution is deployed and delivered—not the other way around. JUMP TO CHAPTER 2 > 3. The age of analytics up and down the org chart is upon us. For claim organizations, that means adjusters who have access to actionable, up-to-date data in time for that information to be useful. Expect that from your vendor. JUMP TO CHAPTER 3 > 4. An adaptable, configurable system is perhaps the most important factor in how effective your claims-administration system will be when it comes to meeting change head-on. JUMP TO CHAPTER 4 > 5. Analytics isn't the only key aspect of the data revolution. Data interchange is the other: that is, ensuring your organization can and does process the growing volumes of data (from internal and external sources) that support claim decision-making. JUMP TO CHAPTER 5 > 6. The old standbys of the claim administration world—regulations and financials—are being transformed by technology. Be sure your claims-administration system can take you to the next level in those areas. JUMP TO CHAPTER 6 >

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